8+ years in healthcare revenue cycle management, consulting, or client success roles.
Experience with hospitals, health systems, or RCM service providers.
Strong grasp of revenue cycle operations: billing, coding, claims management, and analytics.
Proven track record in managing executive client relationships and strategic accounts.
Experience in driving revenue growth through upselling and consultative sales.
Excellent communication and relationship-building skills.
Familiarity with healthcare technology and AI-enabled solutions preferred.
Willingness to travel up to 50%.
Responsibilities
Manage and grow strategic client relationships.
Identify and drive account growth opportunities through upselling and service expansion.
Lead executive business reviews and strategic planning discussions.
Serve as a trusted advisor on revenue cycle performance and operational efficiencies.
Monitor client health and develop retention strategies.
Partner with clients to uncover new business opportunities and deliver measurable value.
Collaborate with internal teams to enhance client experiences.
Act as the voice of the client to support innovation and improvement.
Track and report on client success metrics and growth opportunities.
Benefits
Remote work flexibility.
Opportunity to work with cutting-edge AI-powered solutions.
Engagement with diverse healthcare organizations.
Potential for professional growth in a strategic role.
Collaborative work environment with cross-functional teams.
Full Job Description
About the Role
Position Overview
The Client Success Director serves as the primary strategic relationship owner for assigned healthcare clients following implementation. This role is responsible for driving client satisfaction, retention, growth, and adoption of Revenue Cycle Management (RCM) services and AI-powered solutions. As a trusted advisor, the Client Success Director partners with healthcare leaders to improve financial performance, optimize operations, and deliver measurable outcomes.
Key Responsibilities
Manage and grow strategic client relationships.
Identify and drive opportunities for account growth through upselling, cross-selling, service expansion, and adoption of additional solutions.
Lead executive business reviews and strategic planning discussions.
Serve as a trusted advisor on revenue cycle performance, operational efficiencies, and AI-enabled solutions.
Monitor client health, identify risks, and develop retention strategies.
Partner with clients to uncover new business opportunities and deliver measurable value that supports revenue growth and long-term partnership success.
Partner with Product, Operations, Sales, Marketing, and Onboarding teams to deliver exceptional client experiences.
Act as the voice of the client and provide feedback to support innovation and continuous improvement.
Track and report on key client success metrics, business outcomes, retention, and growth opportunities.
Qualifications
8+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, strategic account management, or related roles.
Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers.
Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics.
Proven success managing executive client relationships and strategic accounts.
Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches.
Excellent communication, presentation, relationship-building, and problem-solving skills.
Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred.
Ability to travel up to 50%.
Success in This Role
Maintains high client satisfaction and retention.
Serves as a strategic partner who contributes to both client success and company revenue growth.
