This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job SummaryPalo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business. The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals.
Key Responsibilities- Strategy & Execution: Execute the global Customer Success Engineering strategy and build proactive engagement frameworks.
- Churn Prevention: Build customer health monitoring frameworks and lead technical interventions for high-value strategic accounts.
- Customer Engagement: Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders.
- Cross-Functional Collaboration: Partner with Product Management, Engineering, Support, and Sales teams to bring field feedback into product roadmap discussions.
- Performance Metrics: Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness.
Qualifications & Experience- Experience: 12+ years in Customer Success, Customer Engineering, or Enterprise Support, with 5+ years in leadership.
- Domain Expertise: Proven experience leading global customer-facing technical organizations in enterprise SaaS or cybersecurity
Qualifications Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$214,000.00 - $294,000.00/yr
