Job DescriptionJob OverviewThe Specialist, Client Success Manager within our Macy's Media Network, will serve as a strategic partner, trusted advisor, and consultative expert to our advertising partners, working alongside the MMN sales team. The Client Success Manager will work collaboratively with Sales to deliver impactful advertising solutions that drive measurable results, while fostering long-term relationships and unlocking growth opportunities across our media offerings.
This role blends client-facing engagement, analytical expertise, and strategic consulting. You will collaborate cross-functionally with Creative Production, Media Planning, Campaign Management, Analytics, and Optimization teams to develop and execute full-funnel media programs tailored to the needs of our largest advertisers. From sales planning through campaign execution and post-campaign analysis, the Client Success Manager will lead the client experience, ensuring seamless communication, strategic alignment, and operational excellence.
The Specialist, Client Success Manager will have the ability to interpret performance data, translate business objectives into actionable media strategies, and proactively identify opportunities to improve performance and drive accelerated ad revenue growth. Success in this role will be measured, in large part, in your ability to retain and grow ad revenue amongst your list of assigned accounts.
What You Will Do- Co-manage a book of business in partnership with one MMN Partner Manager (sales) or in some cases two Partner Managers, defining annual and quarterly account plans, and proactively recommending media investment strategies designed to help clients achieve clearly articulated goals and drive results.
- Be a subject-matter expert in all MMN advertising products, best practices, and analytical offerings, and advise clients and other external partners on the best ways to meet their marketing objectives.
- Drive key analyses for your client book (including end-of-campaign insights, multi-touch attribution, and brand health reporting), focused on connecting the dots between clients' media and business performance, and recommending effective media strategies for future campaigns.
- Develop strong knowledge of the broader Macy's/Bloomingdale's business (ecommerce and stores) for assigned brands and categories and identify opportunities for clients to apply media activations surgically to support their businesses where needed most. This will require strong internal relationship building, including with buyers, site merchants, and category marketing leads.
- Drive client satisfaction, retention, and revenue growth through insights-driven, strategic recommendations, consultative upselling, and strong relationships with advertiser contacts and their affiliated agencies and partners.
- Contribute to a collaborative, curious, high-trust, high-candor culture. We push each other to hit aggressive goals and achieve excellence in our work, but always with decency, fairness, and openness to continuous learning and improvement
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will NeedRelationship Management: Ability to effectively manage relationships, both internal and external, by building trust, understanding client needs, and fostering collaboration.
Communication and Presentation: Proficiency in conveying ideas clearly and persuasively, both verbally and in writing, and adeptness in creating compelling presentations to engage clients and stakeholders.
Strategic Planning and Analysis: Capability to analyze data, identify trends, and develop strategic marketing plans tailored to meet advertisers' objectives and key performance indicators (KPIs).
Project Management and Organization: Skill in efficiently organizing and managing projects, maintaining accurate records, and ensuring timely delivery of tasks while paying meticulous attention to detail.
Technical Proficiency: Proficiency in using software tools such as PowerPoint and Excel, as well as a thorough understanding of the terminology and mechanics of the online advertising industry and retail media.
Client Relationship Enhancement and Growth: Ability to proactively identify opportunities to enhance client relationships, provide value-added services, and identify new avenues for account growth within Macy's Media Network.
Collaboration: Capacity to work effectively with cross-functional teams, including Creative and Ad Operations counterparts, to ensure seamless integration and execution of advertising campaigns.
Who You Are- Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of experience in retail media ad sales and/or account management.
- Analytically inclined, with a demonstrable ability to turn raw data into insight and strategic recommendations.
- Influential and capable of persuading internal and external stakeholders to adopt your recommendations, even when there is strong opposition or pushback.
- Willing and eager to proactively engage with internal cross functional partners outside of pre-scheduled meetings to solve urgent and complex problems as they arise.
- Able to work a flexible schedule based on department and company needs.
- Someone who isn't afraid of testing new approaches, asking hard questions and is comfortable working in ambiguous situations.
- A professional with poise that has an interest in growing their career by moving into a Partner Manager role in the future.
What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
