2+ years of experience in strategic consulting or client-facing enterprise SaaS
Team-oriented, comfortable collaborating with diverse stakeholders
Proficient in presenting ideas to executives and large groups
Strong analytical skills with attention to detail
Self-motivated with an ambitious, independent mindset
Some knowledge of rare diseases or a willingness to learn
Energetic and passionate about the healthcare mission
Responsibilities
Collaborate with teams to enhance impact for clients
Cultivate strong relationships with client software users
Conduct user sessions to collect feedback and ensure value delivery
Develop in-depth knowledge of the Courier Health platform
Facilitate platform growth by liaising between clients and internal teams
Present business results to senior executives during reviews
Manage client priorities and day-to-day projects
Partner with stakeholders to enhance the Client Solutions function
Benefits
Highly competitive pay including equity
Comprehensive health benefits
Flexible paid time off
Paid parental leave
Monthly wellness stipend
Team-building events and semi-annual retreats
Career coaching opportunities
Open office environment with complimentary snacks and beverages
Full Job Description
In the role ofClient Solutions Associateyou will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a "voice of the customer" to our internal product team. Your enthusiasm and diligence will cement Courier Health's reputation as a best-in-class vendor partner.
What You'll Do
Work in close-knit, collaborative teams to drive impact for Courier Health clients
Build strong relationships, trust, and credibility with client software users
Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
Develop expert-level knowledge of the Courier Health platform and data model
Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
Present business results and platform impact to senior executives at business reviews
Own client priorities and day-to-day project management
Partner with senior stakeholders to build out Courier Health's Client Solutions function
Qualifications
2+ years of experience in strategic consulting or client-facing enterprise SaaS
Team player that thrives working with a diverse set of internal & external stakeholders
Comfortable presenting to executives and large groups
Analytical mindset with consistent attention to detail
Independent, ambitious and enjoys taking initiative
Experience in, or willingness to learn about, rare disease/specialty pharma
High energy and passion for our mission, our clients, and the success of their patients
If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.
Benefits
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Unlimited Vacation
Commuter Benefits
Paid parental leave
Catered lunch on Fridays
Wellness stipend
Great Place to Work Certified
The annual salary range for the target level for this role is$95,000 - $115,000+ equity + benefits, including medical, dental, and vision.
