Bachelor's Degree in IT, Computer Science, or related field, or equivalent experience
Experience in a client-facing technical role at a Managed Service Provider
Knowledge of Microsoft 365, Azure, Cyber Security, virtualization, and networking technologies
Technical and/or Security Certifications such as CCNA, CISM, or CISSP are beneficial
Ability to present complex technical concepts to diverse audiences
Strong verbal and written communication skills
Excellent interpersonal and relationship-building capability
Responsibilities
Collaborate with the Account Management team in technical discussions with clients
Guide clients on business and technical needs and propose suitable Thrive solutions
Create technical documentation, diagrams, and presentations for client engagement
Engage in client-focused seminars, events, and technology reviews
Stay current with emerging technologies and pursue relevant certifications
Provide insights to internal teams for product and service improvements
Deliver ongoing product training to the Account Management team
Benefits
Access to training and certifications for professional development
Opportunity to participate in technology seminars and tradeshows
Engagement with cutting-edge cloud and security technology
Supportive team environment fostering independent and collaborative work
Ability to influence product development and client solutions
Full Job Description
Position Overview
The Client Solutions Architect provides technical expertise and guidance supporting Thrive's Account Management Team in driving new revenue opportunities within our existing client base. The Thrive Client Solutions Architect will:
Requirements
Participate with the Thrive Account Management team in technical discussions and meetings with existing Thrive clients. Acting as the Technical and Trusted Advisor, the Client Solutions Architect will help identify clients' business and technical needs and propose solutions with the appropriate Thrive products and services
Provide subject matter expertise and guidance related to Private, Public and Hybrid Cloud, Cyber Security, Disaster Recovery, Networking, Desktop and Mobile Device Management, and IT Systems Management to the Thrive Account Management team and to our clients.
Create technical documentation, diagrams, client facing technical presentations, Statements of Work, and technical responses for RFP/RFI's.
Participate in client-focused seminars, tradeshows, events, presentations, technology roadmap reviews and training (internal & external).
Stay up to date on emerging technologies and products, including attaining certifications and participation in vendor/industry training events as appropriate.
Interface with internal teams, providing input to constantly improve our products and services that add value for our clients.
Provide ongoing product and technology training to the Thrive Account Management team.
Qualifications:
Bachelor's Degree in Information Technology, Computer Science or related field, or equivalent experience
Prior experience working at a Managed Service Provider in a Solutions Architect or comparable client facing technical role. Previous experience in an IT Operations role is desirable.
Technical knowledge of Microsoft / Office 365, Microsoft Azure, Cyber Security platforms and technologies, server and desktop virtualization, storage, LAN and WAN networking, data backup and replication technologies.
Experience presenting complex technical topics to both technical and business audiences.
Outstanding demonstrated verbal and written communication
Excellent interpersonal and client relationship skills
Ability to work independently and as part of a team.
About Thrive
Thrive is a healthcare company that provides software solutions to healthcare providers. The company's software helps healthcare providers manage their administrative tasks, such as scheduling appointments, managing patient records, and billing. Thrive's software is designed to be user-friendly and easy to use, making it accessible to healthcare providers of all sizes. The company was founded in 2013 and is headquartered in San Francisco, California.
