Minimum 2 years of project management experience in eDiscovery or litigation support.
Proven ability to manage multiple projects simultaneously.
Strong oral and written communication skills for effective leadership.
Excellent client relationship management skills with a proactive approach.
Understanding of database design, data processing, and legal document review requirements.
Demonstrated project control from planning to production.
Responsibilities
Serve as the primary liaison with key client representatives.
Drive client satisfaction through effective coordination of deliverables.
Execute project forecasts and schedules as directed by senior management.
Ensure project requirements are met with high quality and accuracy.
Maintain proactive communication with clients and address issues promptly.
Keep up-to-date records on project statuses.
Demonstrate leadership and professionalism in delivering project objectives.
Benefits
Remote work flexibility.
Opportunity for annual bonus.
Access to comprehensive benefits package.
Full Job Description
Job Description: Job Summary:
The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.
Essential Job Responsibilities
Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
Drives overall client satisfaction through effective coordination and communication of client deliverables;
Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Manager;
Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Manager;
Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
Instills confidence with the client and serves as a primary public face of Epiq's high-quality service delivery offering.
Required Qualifications & Characteristics
A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
Demonstrated success in the management of multiple simultaneous projects.
Oral and written communication skills which provide a strong and confident leadership presence.
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
A solid understanding of database design and management, data processing activities and legal document review requirements.
Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
The Compensation range for this role is $100,000 -$115,000 USD annually and may be eligible for an annual bonus.
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##1100 Epiq eDiscovery Solutions, Inc.
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
About EPIQ Systems
Epiq Systems is a global provider of technology-enabled solutions for the legal industry. The company offers a wide range of services, including eDiscovery, document review, bankruptcy, and class action administration. Epiq Systems serves law firms, corporations, and government agencies around the world. The company was founded in 1988 and is headquartered in Kansas City, Kansas.
