We are seeking a Client Services Manager to join our growing Studio Operations and Services team. This position will be based in Brooklyn, New York. This position will be responsible for managing the day-to-day production support needs of Netflix Studios Brooklyn. This position reports to the Senior Manager, Studio Operations and Services (NSB).

A successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast-moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills. 

• Serve as the main point of contact for the day-to-day operational needs of productions, ensuring operational and customer service excellence.

• Facilitate the onboarding and offboarding processes for productions to ensure a smooth and efficient experience.

• Collaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.

• Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.

• Oversee production related repair and maintenance requests - communicate all repair and maintenance needs with production in a timely manner

• CAPEX & OPEX support as needed

• Coordinate production move-ins and move-outs, and oversee ancillary production needs.

• Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.

• Lead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.

• Lead and manage client appreciation events.

• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.

• Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.

• Provide support for other operational duties as needed.

• Minimum of 5 years in entertainment-specific campus operations.

• Proven ability to handle confidential information with discretion and integrity.

• Strong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure.

• Excellent at multitasking and meeting tight deadlines.

• Exceptional written and verbal communication skills. Able to build and maintain strong relationships with internal and external stakeholders.

• Self-motivated and proactive, with a demonstrated ability to drive projects forward independently.

• Strong problem-solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.

• Comprehensive understanding of various production formats, including film, episodic, short form, photo shoots, and live events.

• In-depth knowledge of local production regulations, including safety and permitting requirements, is advantageous.

• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is a plus.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.