As a Client Services Manager at KBC, you will serve as the operational leader for the local brokerage team, partnering directly with market leadership to drive transaction execution, marketing quality and day-to-day office operations. We're looking for an experienced, proactive professional who can run the office with full ownership, build systems that scale and mentor a team of Client Services Coordinators.
Essential Duties and Responsibilities- Serve as the primary operational point of contact for market leadership, brokers and other team members on all client services, transaction and office operations matters
- Partner directly with market leadership on operational strategy, business priorities and office decisions
- Maintain full visibility across all active transactions, listings and deliverables in the market
- Own the quality and timeliness of transaction deliverables across the broker team
- Oversee production of marketing materials including flyers, proposals and online/email campaigns by partnering with the KBC marketing and client services teams; maintain KBC brand and messaging
- Manage property listing websites, marketing budgets and campaign execution
- Coordinate and lead client-facing events, tours and project-related activities
- Serve as the market's go-to resource on KBC platforms, tools and processes; drive adoption and maintenance
- Maintain local market data accuracy, partnering with Market Insights and Data teams for best practices
- Contribute to enhancements of KBC's proprietary database and identify process and tool improvement opportunities
- Provide guidance and mentorship to Client Services Coordinators in the market
- Contribute to broader Client Services platform standards and cross-market initiatives
Preferred Qualifications- Strong leadership, organization and interpersonal skills
- Strong written and verbal communication skills
- Experience with Adobe Creative Products including Photoshop and InDesign preferred
- Proficient experience/skills with Microsoft Office Suite (including Excel, Word, Outlook)
- Experience with CoStar, LoopNet and property database systems preferred
- Experience with Matterport preferred
- Prior experience managing, training or mentoring a team preferred
Education and Experience- A Bachelor's degree from a college or university, preferably in Business or Marketing (or similar field)
- Five or more years of prior experience, ideally supporting or managing commercial brokerage transactions and/or office operations
- Applicants must hold an active real estate license or have the ability and willingness to obtain one within the required timeframe (usually 120 days)
