Qualifications:- Candidates must have a successful track record of selling IT integration services to Fortune 500 financial services clients.
- Experience in one or more of the following technical areas: IT Networking, Cloud (Private / Public), Infrastructure Automation, DevOps, Agile App Development, Cyber-security
- The ideal candidate would have a broad understanding of technology domains across infrastructure and application development with an expertise in one (or more) of them
- Adept at professional networking and building relationships with executive and decision-making managers.
- Ability to operate in a leading edge Technical environment and staying abreast of NextGen technical solutions and related Services
- Comfortable operating in a fast-paced, collegial, knowledge-focused organization
- Ability to effectively profile and qualify target pursuits.
- Ability to provide in-depth technical discussions and directions with customer(s) and internal WWT teams.
- Critical skills necessary are account planning with an extended team, establishing relationships at all levels within the customer's organization, and managing partner relationships.
- Outstanding communication and organizational skills required.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
- Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $175,000-225,000 + commissions. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
What will you be doing?The Sr. Client Services Executive will grow WWT's services business by leading the services sales process in assigned accounts, including building client and partner relationships, identifying and creating business opportunities, and closing business to meet or exceed sales targets. Secondary responsibilities include scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.
Candidates must have demonstrated individual business leadership abilities with proven track record of success in the following areas:
- Leading the sales process across our diverse services portfolio
- Leading large enterprise integration engagements emphasizing Enterprise Consulting Services particularly in Cloud and Business Process Transformation
- Providing thought leadership when applying methodologies and managing architectural project elements
- Designing and delivering innovative solutions from concept through implementation in a complex environment
- Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts at executive level through individual team member of both business and technical disciplines.
- Collaborating and leading services sales teams responsible for writing and presenting proposals to prospective clients
Responsibilities:- Use a consultative approach to solve clients' business challenges through technology, with the goal of delivering business outcomes through WWT services.
- Create and identify services opportunities in assigned accounts.
- Build a pipeline of services opportunities that meet or exceed thresholds.
- Attain or exceed sales targets for services profitability and revenue.
- Serve as the single point of contact for sales of services in assigned accounts.
- Establish and develop strong business relationships with assigned clients and WWT's services partners.
- Conduct requirements gathering and scoping sessions with clients and WWT stakeholders. Utilize Project Scoping Workshops when appropriate. Develop thorough and accurate proposals and statements of work with some support from other team members.
- Structure complex deals, including negotiating terms of agreements with clients.
- Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology, and approach.
- Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
- Develop and present proposals and statements of work that are accurate, detailed, and contractually protect WWT from "scope creep", cost overruns, and other risks.
- Upon award of an engagement, work with internal teams to ensure that the engagement is set up accurately. Work with service delivery teams to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
- Actively participate in customer-facing project/program kickoffs managed by project/program managers to explain and clarify the agreed upon objectives, scope, and deliverables for the engagement.
- Understand the structure and operation of WWT's service delivery organizations and incorporate lessons learned into future engagements.
- Conduct difficult, customer-facing discussions to address and resolve significant scope changes.
- Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
- Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.
- Develop Cloud Strategies including business case development, application assessment and migration planning, application optimization, and cloud operating models
- Experience in DevOps and Infrastructure as Code as part of client transformations
- Travel is anticipated at 20% depending on assigned accounts
