IQVIA

Client Services Director, Medical & Scientific Communications

IQVIA • $61K — $153K *
Providence, RI 02902In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of related experience in the pharmaceutical industry or life sciences agency.
  • 1+ year(s) of experience in a pharmaceutical/healthcare promotional role preferred.
  • Experience in the Oncology therapeutic area preferred but not required.
  • Bachelor's or Master's degree required, preferably in Marketing, Business, or Science.
  • Proficiency in Veeva and Microsoft Office applications is highly preferred.
  • Strong communication skills for effective relationship building.

Responsibilities

  • Manage overall project coordination and timelines for assigned accounts.
  • Prepare and deliver client presentations showcasing scientific content.
  • Drive long-term planning for accounts, including budget monitoring and quality assurance.
  • Supervise and mentor junior staff while fostering a collaborative environment.
  • Maintain consistent communication with clients to meet expectations.
  • Establish and nurture relationships with client stakeholders for brand success.

Benefits

  • Remote position with flexibility in work location.
  • Opportunity for professional growth and development within a reputable organization.
  • Exposure to diverse projects within the life sciences industry.
  • Collaboration with experienced internal teams and mentors.
  • Involvement in strategic client relationship management in a scientific context.
Full Job Description
Client Services Director, Medical & Scientific Communications

Overview

Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships.

Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

Essential Duties & Responsibilities
Project Management
  • Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
  • Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
  • Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
  • Monitor project to guarantee adherence and pull-through of client strategy
  • Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
  • Manage and attend relevant internal meetings, as assigned.
  • Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
  • Adhere to all standard operating procedures (SOP's) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
  • Develop and maintain working knowledge of managed products and disease areas.
  • Develop and assist with preparation of client pitches, presentations, and metrics.
  • Manage faculty recruitment, engagement, and relationships on behalf of clients.
Client Relations and Management
  • Maintain regular contact with client to ensure expectations are met.
  • Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings
  • Synthesize client feedback for implementation by project team members.
  • Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.
  • Track and report on all opportunities, key milestones, support requirements, etc.
Brand Management
  • Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
  • Ensure Simpson's brand is properly represented and promoted throughout client interactions, communications, and deliverables.
  • Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
  • Provide data, decisions and delivery of services in support of client, project and community success.


Qualifications
  • 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.
  • 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
  • Experience within the Oncology therapeutic area is preferred, but not required.
  • Bachelor's or Master's degree required, preferably with emphasis in Marketing, Business, or Science.
  • Experience using Veeva is highly preferred.
  • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
  • Experience with Basecamp or similar project management systems is preferred.
  • Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
  • Strong organization, time management, and project management skills.
  • Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
  • An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
  • Great team player with a strong drive and willingness to take initiative.
  • Ability to travel to meet with stakeholders as necessary (up to 25% of time).


Please Note: This is a home-based position. To be eligible for this remote position, you must reside in the same country where the job is located.

The potential base pay range for this role, when annualized, is $61,200.00 - $153,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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