The Client Services Associate supports financial advisors and wealth management professionals in delivering exceptional service to high-net-worth individuals and families. This role is responsible for managing client account administration, coordinating transactions, maintaining accurate client records, and responding to client inquiries. The ideal candidate is detail-oriented, highly organized, and experienced in client service within a financial services or wealth management environment.
Key Responsibilities
- Serve as a primary point of contact for client inquiries, providing timely and professional support.
- Assist with opening new client accounts, preparing documentation, and processing account transfers.
- Process client transactions, including deposits, withdrawals, wire transfers, and distributions.
- Maintain and update client information, account records, and documentation within the firm's CRM and portfolio management systems.
- Coordinate account maintenance requests, beneficiary updates, address changes, and other client service needs.
- Support financial advisors with meeting preparation, client communications, reporting, and follow-up activities.
- Monitor outstanding paperwork and follow up with clients to ensure timely completion.
- Assist with onboarding new clients and coordinating the transfer of assets from other financial institutions.
- Ensure client documentation and transactions comply with firm policies, regulatory requirements, and internal procedures.
- Collaborate with custodians, financial advisors, operations teams, and other internal departments to resolve account issues.
- Maintain strict confidentiality of sensitive financial and personal information.
Qualifications
- Bachelor's degree preferred; relevant experience may be considered in lieu of a degree.
- 2-5 years of experience in client services, financial services, wealth management, or investment operations preferred.
- Experience with account opening, account transfers, financial transactions, and client account maintenance.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience with CRM, portfolio management, or financial custodial platforms is a plus.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- High level of professionalism, discretion, and commitment to client service.
Preferred Experience
- Experience supporting financial advisors or registered investment advisors (RIAs).
- Familiarity with investment accounts, retirement accounts, brokerage accounts, and wealth management processes.
- Knowledge of financial industry regulations and client documentation requirements.
- Experience working with custodians such as Fidelity, Schwab, or Pershing.
Compensation: $80,000-100,000Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
