The Client Service Assistant Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to
- Daily servicing of the account, SLA requirements etc.,
- New services and/or changes to service and associated billing adjustments
- Escalation of service Issues and/or performance concerns
- Coordinating Standard KPI and Service Level Meetings
- Acting as the client's sponsor when working with internal State Street teams
- Query resolution
- Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.
Key Responsibilities:
- Client Service Management:
Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.
- Service Delivery Oversight:
Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.
Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.
Proactively communicating with clients about service updates, market changes, and relevant information.
Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.
Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items.
Salary Range: $70,000 - $130,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
