Full Job Description
Manage a Client Service team to support OCIO growth in the industry by connecting institutional client needs with service excellence and operational execution
What you will be responsible for
• Lead Client Service Team focused but not limited to the emerging OCIO business across Asset Owners.
• Serve as a representative to orchestrate services that State Street provides for the clients, consultants, OCIO's
• Position State Street's client service and operational models as best in class.
• Represent State Street in this important growing industry segment by leading projects, client meetings and presentations
• Partner with SSIM and Markets to expand One State Street initiatives through service excellence
• Manage a team of professionals focused on client service and success in support of customers
• Drive adoption of technology to apply scale to servicing model for all asset owners and provide feedback on nuances for OCIO
• Partner across operations and technology relationship and consultant management to deliver integrated solutions from conversion to day to day.
• Standardize models and processes to gain scale and efficiencies
• Support evolution of Service Teams toward structured end state
• Support client service presence in new-business opportunities and deepen strategic client relationships.
What we value
These skills will help you succeed in this role
• Institutional operational expertise, particularly OCIO, asset allocation, portfolio construction and risk
• State Street institutional and structural knowledge preferred
• Strong Asset Owner knowledge, including pensions and other complex institutional investor structures.
• Strong communication and executive presence, including presenting to executives internally and externally
• Commercial and business-development skills to originate opportunities and grow strategic relationships.
• Solution-development capability to translate client needs into customized, outcome-oriented solutions.
• Cross-functional leadership across investments, client service, operations, technology and risk.
• Identify and Manage Risks for State Street and complete documentation accordingly
Education & Preferred Qualifications
Bachelors degree
Salary Range:
$170,000 - $267,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
