Client Service ManagerLocation: Remote in St. Louis, MO
About The Role:Partner with Risk Advisors on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client's renewal cycle, ensuring a positive and productive client experience.
What You'll Do:- Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity.
- Facilitates the timely and accurate flow of information between clients, and Risk team members, keeping all parties informed.
- Handles client open items lists and responds to client ad-hoc requests.
- Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
- Actively supports and monitors the renewal process, engaging with account team members as necessary. May draft quote comparisons and is responsible for saving down binders, policies, and endorsements.
- Receives and handles routine and sophisticated coverage inquiries.
- Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
- Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems.
- Ensures tools are understood and used. Performs related duties as assigned.
Who You Are:- 2+ years of commercial insurance experience required (preferably in an Account Management role)
- Property & Casualty broker's license strongly preferred, or to be obtained within 120 days of start date
- High school diploma or equivalent required
- Associates degree preferred
- Experience supporting complex clients is preferred
For candidates based in the United States, the expected total compensation for this position at the start of employment is $100,000 - $140,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role is eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits.
What We Offer:- Competitive compensation that includes equity
- Comprehensive benefit plans for medical, dental, vision, life, and disability
- Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
- Human Interest: 401(k) provider
- Time Off: Flexible time off, sick leave, family and medical leave, major national holidays
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Collaborative, transparent, and fun culture
