New Market, MD office is looking for a
Client Service Manager to serve as the liaison between the client and the Financial Advisor (FA). This role is a vital part of our team and works with all aspects of the client experience including account administration and facilitating smooth client interactions.
This role is an
on-site position. There may be opportunity for a hybrid schedule after completing training.
In the spirit of pay transparency, we are excited to share the base salary range for this position is
$75,000.00 to $90,000.00, exclusive of bonuses and benefits. The role is also eligible for a discretionary performance-based bonus. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Candidates with more or less experience are also welcome to apply - title and compensation to be commensurate with experience.Primary Job FunctionsNew Client Onboarding- Ensure accurate completion and setup of prospect and new client paperwork
- Follow up on fund transfers from external institutions
- Maintain CRM records in Salesforce
- Research and resolve issues with the Broker/Dealer, Wealth Enhancement Group (WEG) Operations, and vendors
- Record incoming assets using the appropriate tracking tools
Client Relationship Management- Engage in dialogue with clients to understand their history and financial needs
- Prepare and process account transactions, including trades, deposits, withdrawals, and RMDs
- Communicate and determine next steps for client requests, addressing issues directly or involving the advisor as needed
- Collaborate with clients' tax or legal counsel to resolve client concerns
Client Review Preparation and Follow Up- Gather client data and prepare materials for client meetings and reviews
- Conduct tax-related research, such as verifying 1099 forms
- Complete any necessary follow-up for client requests
Industry and Company Knowledge- Demonstrate understanding and accurate execution of WEG's Suitability Guidelines, operational processes, and sales models
- Apply knowledge of financial terminology and related products
- Utilize working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
- Attend Client Services and company educational events
Team and Corporate Support- Assist Advisor Team Operations to streamline internal processes
- Complete operational projects in support of process enhancements and organizational changes
- Communicate process and sales updates to team members
- All other duties as assigned.
Education /Qualifications- Bachelor's degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education
- 5+ years of wealth management/financial services experience preferred
- Superior verbal and written communication skills
- Organization skills and strong attention to detail with the ability to prioritize workflow and projects
- Team player with the ability to collaborate with others
- Self-starter, self-motivated and results driven
- Builds/maintains effective relationships with clients
- Proficiency with Microsoft Office Suite or related software required
- Familiarity with Salesforce preferred
- Fidelity and Schwab custodial platform experience preferred
- Comfort with learning new AI applications and understanding their appropriate use cases and limitations
WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Associate level is $51,450.00 to $126,000.00. However, the base salary range bolded above (
$75,000.00 to $90,000.00) is what we expect to pay as a starting range for this position.
#LI-ONSITE
#LI-AP1
Comprehensive Benefits OfferingsOur benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance - employer paid and voluntary options
- Short-term and long-term disability, workers compensation - employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
