Title: Client Service Manager
Primary Department: Client Services
Location: Atlanta or Nashville
Job Status: Full Time/Salaried, Exempt
Position Overview:The Client Service Manager is responsible for owning the day-to-day execution and client experience for a portfolio of professional and NIL athletes. This role blends strategic client management with hands-on operational execution across endorsement fulfillment, financial tracking, brand activations, and high-touch concierge services.
Serving as the operational lead for assigned clients, the Client Service Manager ensures white-glove service delivery, revenue protection, and seamless cross-functional coordination. This role requires strong judgment, discretion, and the ability to manage high-profile talent in a fast-paced agency environment. This role reports directly to the VP of Client Services and the EVP of Brand Strategy.
Responsibilities:Client Management & Ownership - Own day-to-day communication and execution for assigned professional and NIL clients
- Serve as the primary operational point of contact for clients and their agents
- Anticipate client needs surrounding key career milestones including drafts, combines, free agency, endorsement launches, and life events
- Build trusted, professional relationships while maintaining appropriate escalation channels to senior leadership
- Identify opportunities to enhance client satisfaction, retention, and long-term value
Concierge & Operational Execution - Oversee complex travel logistics, housing coordination, reservations, and lifestyle management with discretion and urgency
- Manage vendor relationships to ensure premium service standards and cost efficiency
- Execute time-sensitive and high-pressure requests while maintaining organization and documentation
- Support on-site operations for major events including drafts, combines, All-Star appearances, brand activations, and appearances
Contract Fulfillment- Track and manage endorsement and marketing deliverables across assigned accounts
- Ensure full compliance with contractual obligations, including social posts, appearances, content production days, and usage requirements
- Monitor campaign timelines, financial milestones, and payment schedules in coordination with finance and agents
- Maintain accurate documentation and reporting to support renewals, audits, and performance tracking
- Proactively escalate risks or gaps in deliverable execution
Marketing & Brand Activation Support- Partner with agents, creative, digital, and brand teams to execute marketing campaigns and partnership activations
- Coordinate content production timelines and ensure alignment across internal and external stakeholders
- Support onboarding of new clients, including orientation materials and service briefings
- Assist in preparing materials and operational support for prospective client meetings
Process & Infrastructure Development- Build and maintain trackers, dashboards, and workflows within internal systems (e.g., Monday.com or CRM platforms)
- Identify operational inefficiencies and implement process improvements
- Contribute to defining service standards and best practices within the Client Services department
- Support scalability efforts as client volume and service complexity grow
RequirementsQualifications:- 5-8+ years of experience in sports agency, athlete representation, brand partnerships, talent management, or a related field
- Direct experience supporting professional or high-level NIL athletes preferred
- Demonstrated ability to manage multiple high-profile accounts simultaneously
- Strong understanding of endorsement lifecycle, contract compliance, and brand activation execution
- Exceptional organizational skills with meticulous attention to detail
- Strong communication skills and ability to operate with discretion in high-visibility situations
- Collaborative work style with ability to coordinate across agents, creative, finance, and legal teams
- Willingness to travel and work non-traditional hours, including nights and weekends as needed
- Proficiency in project management tools and Microsoft Office Suite
