Client Service Leader

Freese and Nichols seeking a Client Service Leader in Houston or Pearland, Texas.  As the Client Service Leader, you will partner with clients to create and develop projects and opportunities, developing client accounts with multiple practices in partnership with group and division leadership.  You will be a liaison between clients and internal delivery teams to ensure projects meet client expectations and are delivered on time, and within budget.

• Develop relationships and serve as the point of contact and liaison for customers 
• Conduct client-facing interactions. Establish and maintain effective relationships with clients via email, phone and in-person. 
• Conduct market research to identify new business development opportunities
• Assist in implementing Freese and Nichols sales strategies
• Develop relationships with identified key and strategic client accounts
• May serve in one or more client representative roles 
• Coordinate, assist and attend client events, meetings, appointments and conferences 
• Oversee preparation of presentations for internal sales teams and external clients
• Prepare, attend and participate sales presentations such as lunch and learns, brown bags and trainings  
• May supervise activities and tasks of identified Business Development staff  
• Manage Key and Strategic Account Program 
• Coordinate with accounting to report on financial metrics such as bookings 
• Identify areas and processes for improvement or efficiency. 
• Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles 
• Develop teaming strategies for specific opportunities

• Bachelor’s Degree in Engineering, Environmental, Business Administration, Marketing, Planning, or a related field
• 12+ years of experience in related field
• Active involvement in related industry professional organizations and/or community leadership roles.