DescriptionPosition OverviewThe Client Service Executive is part of an elite tiger team accountable for initiating, leading and solutioning large Professional and Managed Services opportunities in our targeted service domain areas - Digital Workplace: Life Cycle management, Branch office and Store modernization along with Service Desk, Hybrid Cloud DC transformation and Network transformation across a targeted set of Zones strategic accounts.
This leadership role is responsible for overall services revenue growth, client retention, acquisition and satisfaction along with achieving operating/margin targets and continuous improvement.
This is a remote position available in all US cities.
Key Responsibilities- Lead and solution large complex service engagements
- Services led Opportunity Management
- Drive overall pursuit strategy
- Initiate Solution strategy, win themes and partner strategy
- Lead workshops with clients
- Commercials strategy/deal structuring
- End to end pursuit team management
- Proactive Services business development
- Work with the Services Delivery organization, CTO Innovation Office, and Solution Architect community to propose and deliver compelling solutions in our targeted technical domains
- Achieve Services Revenue and margin performance targets
- Bid vs Did responsibility
- Transition to delivery and customer transition management
- Harvest work products for reinvestment and reuse
Work Traits- Able to build collaborative and mutually meaningful relationships with clients and Zones support team
- Effectively manage/balance multiple and sometimes competing priorities
- Comfortable analyzing and using data to drive decisions
- Work in a self-directed manner
- Be a role model for high performance in Zones
We are seeking candidates with the following experience and skills- Bachelor's degree, MBA a plus
- 7+ years of experience in an IT services business development role with large pursuit management and solutioning
- Proven track record of results and high performance in services engagements
- Client success experience with the one or more of the following solution areas:
- Life Cycle Services
- Service Desk
- Enterprise Service Management
- End User Services
- Cloud DC transformation
- Network Strategy and optimization
- Ability to travel up to 50% of the time
- Strong written and presentation skills
Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.
