Location: The client success team is based in Williamsburg, Brooklyn and San Francisco, and the team is in-office 3x a week
About the role:Swayable is looking for a Client & Research Success Manager to help enterprise clients turn research into stronger messaging, creative, and marketing decisions. You'll serve as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding adoption, and partnering with sales to drive renewals and expansion.
You'll join our Client & Research Success team, which owns client relationships and connects client needs with product development. We're a collaborative team that invests in professional growth through regular feedback, shared goals, and hands-on support from one another.
What You'll Do:- Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement.
- Develop strategic pre-testing programs that connect Swayable's capabilities to each client's business goals, creative process, and key marketing decisions.
- Guide clients through research design, test execution, and results interpretation-turning findings into clear recommendations for stronger messaging and creative.
- Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback.
- Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address a prospective client's specific challenges.
- Drive adoption and ongoing usage by making Swayable a core part of clients' decision-making processes and demonstrating the impact of their testing programs.
- Collaborate with sales on renewals and expansion, identifying growth opportunities and building a clear case for continued investment across your client portfolio.
Who You Are:- 2+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields.
- An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions.
- A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations.
- Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus.
- Familiarity with research methods and statistics-or a demonstrated ability to learn them-and the ability to explain findings to nontechnical audiences.
- Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables.
- Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations.
- A collaborative mindset and comfort learning quickly in a fast-paced startup environment.
- College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Benefits:- 100% Medical, Dental & Vision Plans
- Starting base salary range of $125-$150K depending on previous experience
- Generous PTO
- Equity options
- 401k, FSA
- Ongoing professional development stipend
