What You'll Do As a Client Relationship Manager I, you will be the principal relationship leader for one or more regional clients, driving Total Project Success across people, product, and profit while building long-term partnerships. You will acquire work through exceptional delivery, lead multi-discipline project teams, and serve as a trusted advisor who aligns SSR's services to evolving client needs in healthcare, infrastructure, industrial, and other markets.
- Serve as principal-level relationship owner and trusted advisor for assigned clients; maintain regular executive-level touchpoints.
- Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multi-year programs.
- Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
- Lead project initiation and kick-offs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
- Oversee multi-discipline project teams to achieve Total Project Success; mentor and guide Project Managers.
- Direct project management activities: contracts and fee development, schedules and man-hour budgets, risk management, QA/QC implementation, and close-out.
- Monitor financials-fee burn, earned value, forecasts-and drive profitability; review invoices and manage change orders and additional services.
- Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.
- Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.
- Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
- Resolve project and relationship issues proactively; facilitate timely decisions and escalate when required.
- Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.
Who We're Looking For Minimum Requirements:
- Ability to consistently generate $1.5M - $3M of per year
- An expert in the discipline(s) of his/her expertise with a minimum of years applicable project/client management experience
- Technical or Bachelor's degree in one of the major technical disciplines practiced by the firm OR applicable experience
- Professional Engineer Licensure preferred
- Demonstrated, consistent ability in managing projects from small to large scope and complexity
- Experience in the design of multi-discipline projects
Preferred Qualifications:
- Proven success growing strategic accounts and securing multi-year, multi-discipline programs.
- Executive-level communication, presentation, and negotiation skills; clear, concise technical writing.
- Advanced business acumen with command of project financials, pricing strategies, and profitability levers.
- Ability to cultivate, mentor, and develop Project Managers and emerging leaders.
- Experience leading proposals, interviews, and client workshops in partnership with Marketing.
- Proficiency with Microsoft Office and familiarity with CRM and project management platforms.
What We Offer - 100% Employee-Owned - Ownership from day one with immediate ESOP vesting.
- Retirement Savings - 401(k) with immediate vesting and a generous company match.
- Health & Wellness - Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
- Company-Paid Protection - Life insurance, AD&D, and short and long term disability at no cost to you.
- Work-Life Balance - Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
- Career Growth - Tuition reimbursement and ongoing professional development support.
