Aramark

Client Relations Director - Healthcare+

Aramark$110K — $130K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BA/BS preferred or 7+ years in account management or sales, ideally in EVS and healthcare.
  • Strong operational acumen with technical and financial proposal expertise.
  • Experience managing relationships with large client organizations.
  • Exceptional written and verbal communication skills.
  • Ability to multitask effectively in fast-paced environments.

Responsibilities

  • Lead client relationship initiatives to deeply understand EVS objectives and challenges.
  • Foster collaboration within a matrixed organization to develop tailored client solutions.
  • Cultivate client relations with retention and operational teams through formal communication and reviews.
  • Identify retention risks and growth opportunities using Aramark's reporting tools.
  • Provide insights on partnership strengths through direct client engagement.
  • Ensure client expectations are met within the contractual framework.

Benefits

  • Remote work option with national travel.
  • Opportunity to engage with top-level clients and decision makers.
  • Chance to develop and execute innovative client strategies in a dynamic market.
  • Participation in a leading service organization with growth potential.
  • Involvement in shaping the client value proposition and long-term industry relationships.
Full Job Description
Job Description

The Director of Client Relationships is the supporting relationship owner of the Healthcare+ EVS portfolio and brand. The role will support with comprehensive, client-facing strategies developed in partnership with operations and growth leaders across the line of business. The role will serve as a client advocate, direct and lead the efforts for advancing our market position, and developing our value proposition at our existing accounts.

Key functions of the role are to provide:
  • Trends in the EVS industry.
  • Analysis of the health of the client relationship.
  • Plans to Identify and align on clients' goals and aspirations.
  • Customized solutions based on mutually beneficial strategic considerations in partnership with the Operations and Growth teams.
  • Case studies/Proof Points of the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates.
  • Participation in Sales Presentations and support the build-up and winning strategies to RFP/RFI work


Candidates must have a demonstrated ability to lead client engagement planning and execution and to collaborate with operations leadership and functional support partners to develop, lead, and execute customized account strategies for our existing client partners. The role will be able to proactively identify, anticipate, and communicate potential obstacles, challenges, and/or issues at a client account that could adversely impact our ability to retain the account and partner with operations leadership in developing and executing client customized retention strategies.

**This is a remote, work-from-home, role with national travel. Proximity to a major airport is preferred.

Travel: Expected to travel up to 70%.

Job Responsibilities

Responsibilities:
  • Lead external client relationship building to gain a deep and validated understanding of our EVS strategic objectives and pains.
  • Lead internal relationship building to successfully partner within a matrixed organization, relying on internal subject matter experts and operational leaders to develop solutions meeting our portfolio strategic objectives.
  • Develop and cultivate client relationships in partnership with the Retention and Operational team. This may include wiring plans, formalized client communications, client business review process, proposal development, client presentations and individualized meetings.
  • Identify growth opportunities and retention risks through the application of Aramark reporting and analysis tools.
  • Develop an independent perspective on the strength of our partnerships through direct client engagement.
  • Ensure delivery of client expectations within the contract portfolio.


Key Competencies
  • Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others without formal authority.
  • Promote a spirit of cooperation within the line of business to best leverage capabilities and resources to serve client needs.
  • Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs.
  • Demonstrate a solid understanding of the broader market picture and apply it to make mutually beneficial business decisions in a mature service industry.
  • Ability to successfully build alliances and influence key decision-makers.
  • Manage relationships through creative problem-solving and customer savvy at the C-level of client organizations.
  • Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services.


Qualifications

  • BA/BS preferred, or a minimum of 7 years of account management or sales-related experience in the EVS field. Healthcare experience is a strong preference .
  • Operational acumen and savvy, including technical understanding and financial proposal development.
  • Experience with large clients organziations.
  • Demonstrated excellence in written and oral communication skills.
  • Effective multi-tasking in a high pressure, high reward environment.


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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