Career Level Summary
• Recognized as an external thought leader within a strategic organization function or job discipline
and requires broad and comprehensive expertise in leading-edge theories, techniques and/or
technologies within own field
• Proactively identifies and solves problems that impact the management and direction of the
business
• Contributes to the development of the organizational function strategy or product or business
strategy
• Progression to this level is typically restricted on the basis of individual capabilities and business
requirements
Critical Competencies
• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high
performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive
problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and
enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through
innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together
towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment
with client objectives and overall business strategy.
• Own and continuously assess overall account health to inform strategic decision-making,
proactively mitigate renewal and churn risks, and drive sustainable revenue growth through
targeted pipeline expansion.
• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin
performance, and ensuring financial results align with account-level and portfolio-level objectives.
• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction
outcomes, and the effective execution of active engagements.
• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer
Management to design and deliver high-value, client specific solutions.
• Serve as a leader within the market leadership team, contributing to portfolio strategy, industry
positioning, and long-term growth planning for technology clients.
• Build and leverage strategic partnerships with internal stakeholders, external partners, and
vendors to advance complex opportunities, support services-led sales motions, and participate in
regional sales governance and deal review forums.
• Provide guidance, coaching, and oversight to consultants and project teams aligned to the
account(s), fostering engagement, performance excellence, and retention.
• Ensure strong account controls and compliance across financial, contractual, administrative
processes, including billing, receivables, and internal governance standards.
Knowledge
• Expert-level knowledge in professional sales training and sales process.
• Expert-level understanding of the processes, procedures and systems used to accomplish the
work and familiarity with the broader underlying concepts in own job discipline.
• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers.
Skills
• CRM Software Skills
• Cross-selling/Up-selling
• Customer Relationship Management
• Data Analysis
• Leadership
• Negotiation Skills
• Pipeline Management
• Presentation Building
• Proposal Drafting
• Public Speaking
• Statement of Work (SOW)
Education
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement
Experience
15+ years of experience in the field of role required
Travel
Occasional domestic/international travel, less than 50%
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job
Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $207,957.00/year in our lowest geographic market up to 366,072.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.
