Client Partner

Join our team as a Client Partner where you will play a crucial role in overseeing the end-to-end health and growth of an assigned 2M+ book of business. The ideal candidate will have industry experience across media buying & selling, and/or advertising services, with a preference for experience working on the buying side of the business. **Requirements** **What You'll Do:** Account Management: - Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption. - Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues. - Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment. - Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business. - Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams. Retention and Growth: - Drive retention and sustainable long-term growth across the book of business. - Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets. - Create compelling business proposals and negotiate commercial terms. - Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns. - Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com. Industry Insights and Awareness: - Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients. - Share industry learnings with the broader commercial team. **What You Have Already Done:** - 2-5+ years in account management at a SaaS company, or equivalent experience leading account strategy - Experience establishing and growing senior and executive level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor - Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes - Experience leading a $2M book of business and commercial negotiations **Benefits** In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes: - Medical, Dental & Vision Insurance - 401k with Company Match - Flexible PTO - Commuter Benefits - Gym Discounts - Summer Fridays