We are seeking an experienced and highly motivated Quality Control (QC) Team Lead to oversee daily frontline quality control operations, coordinate technician workflows, and ensure content is evaluated and delivered to the highest quality standards. In addition to conducting advanced technical reviews of feature, episodic, and promotional content, the QC Team Lead serves as the primary operational resource for the shift by prioritizing work orders, triaging incoming requests, coordinating handoffs between teams, supporting and managing the development of QC staff.
This is an excellent opportunity for someone who is team-oriented, technically skilled, systems-oriented, and has an overall "Roll Up Your Sleeves" approach to troubleshooting, workflow management, and continuous process improvement. The ideal QC Team Lead will possess 5+ years of experience working in digital video and physical media QC environments, including expertise with major streaming platform specifications, metadata validation, and physical media formats such as DVD, Blu-ray, and UHD Blu-ray. This QC Lead must have prior experience managing employees, preferably in a technical environment.
Key Responsibilities
- Oversee daily QC operations, ensuring workloads are prioritized appropriately and delivery deadlines are met.
- Manage technician scheduling, shift coverage, staffing needs, and workload distribution
- Assess incoming work requests and accurately forecast resource requirements, turnaround times, and delivery risks.
- Coordinate work queues and operational priorities across multiple concurrent projects and client requests.
- Serve as the first point of escalation for technical issues, specification questions, and client delivery concerns.
- Review technician findings, rejection reports, and defect documentation for accuracy and completeness.
- Assist with onboarding, training, and mentoring QC Technicians and temporary staff.
- Develop and maintain workflow documentation, SOPs, training materials, and client-specific requirements.
- Coordinate handoffs between shifts to ensure visibility into project status and outstanding issues.
- Partner with Engineering, Operations and Client Services teams to improve workflows, tools, and automation initiatives.
- Support technical escalations and specification questions related to content quality, metadata, and platform requirements.
- Confirm technical delivery requirements and client specifications prior to final release.
- Submit reports and maintain accurate project tracking documentation.
- Abide by content security requirements and company policies, including restrictions on personal devices within secure work environments.
Essential Qualifications / Competencies
- 5+ years of experience in digital video, media operations, post-production, or Quality Control environments.
- Previous experience leading, supervising, or managing employees in a media operations, quality control, post-production, or technical environment.
- Understanding of video compression and various codecs used by VOD platforms and broadcasters
- Ability to work with minimal direction while managing a heavy workload.
- Strong organization skills and ability to prioritize and meet tight deadlines.
- Flexibility to switch among different tasks day to day and with work schedule.
- Enjoy work in a fast-paced environment.
- Excellent oral and written communication skills.
- Keen attention to detail.
- Ability to work flexible shifts if needed (AM, PM, Weekends).
- BS/BA in related discipline, or equivalent combination of education and experience.
- Experience training, mentoring, or developing team members in an operational environment.
