Job Description
Delivery Leadership
Own end-to-end delivery accountability for a portfolio of Insurance and Financial Services programs and managed services engagements.
Drive consistent execution against contractual commitments, SLAs, KPIs, quality, budget, and schedule targets.
Establish strong governance practices and proactively manage risks, dependencies, and escalations.
Lead complex transformation programs spanning application development, modernization, cloud, data, digital, and business operations.
Client Relationship Management
Build and maintain trusted relationships with client executives, business sponsors, and technology leaders.
Act as the primary point of accountability for delivery performance and client satisfaction.
Partner with client stakeholders to align delivery strategy with business objectives and regulatory requirements.
Identify opportunities to enhance value realization and improve client outcomes.
Financial Accountability
Own portfolio P&L including revenue, margin, forecasting, utilization, productivity, and cost management.
Drive profitable growth through disciplined financial management and operational excellence.
Support commercial negotiations, renewals, change requests, and statement-of-work discussions.
Ensure delivery commitments align with approved financial targets and business objectives.
Business Growth & Account Expansion
Collaborate with Account Executives, Client Partners, and Sales teams to identify growth opportunities.
Develop and execute account growth strategies focused on expanding Capgemini's footprint.
Support client pursuits, solution shaping, proposals, and executive presentations.
Drive cross-sell and up-sell opportunities across Capgemini's service portfolio.
Leadership & Talent Development
Lead and mentor Delivery Managers, Program Managers, and senior delivery leaders.
Build high-performing, diverse, and inclusive teams across onsite, nearshore, and offshore locations.
Drive workforce planning, succession planning, talent development, and leadership capability building.
Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Operational Excellence
Champion delivery excellence frameworks, quality processes, and continuous improvement initiatives.
Ensure compliance with industry regulations, client governance requirements, and Capgemini standards.
Leverage automation, AI, and operational best practices to improve efficiency and client value.
Drive standardized reporting, metrics, and executive-level communications.
Job Description
Required Qualifications
Bachelor's degree in Business, Technology, Engineering, Finance, or a related field.
18+ years of progressively responsible experience in IT services, consulting, or business transformation leadership.10+ years leading large-scale delivery organizations within Financial Services and Insurance.
Proven experience managing portfolios exceeding $20M+ annual revenue.
Strong track record of executive stakeholder management and client relationship leadership.
Demonstrated ownership of delivery financials, forecasting, margins, and business performance.
Experience leading globally distributed teams across onsite and offshore delivery models.
Strong understanding of Digital Transformation, Cloud, Data & AI, Application Services, and Managed Services.
Preferred Qualifications
Deep knowledge of Life Insurance, Annuities, Group Benefits, Wealth Management, or Banking domains.
Experience supporting Fortune 500 Financial Services clients.
MBA or advanced business degree preferred.
Certifications such as PMP, SAFe, ITIL, Lean Six Sigma, or equivalent.
Key Success Metrics
Client Satisfaction (CSAT)
The base compensation range for this role in the posted location is 191583 - 272584
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
