Client Partner

Job description

As a Client Partner, you will lead a portfolio of Key and Emerging accounts, bringing together strategic advisory, delivery excellence, and commercial leadership to ensure strong outcomes, profitable growth, and exceptional client experiences.

The Client Partner is accountable for end-to-end client success and growth, including revenue growth, high-quality delivery, financial performance, and trusted senior-level partnerships. You will serve as a strategic advisor, a cross-functional integrator, and a champion for your clients by translating their goals into actionable strategies and collaborating internally to bring the best of Bond to every interaction.

NOTE: This posting is being used to proactively build a pipeline of qualified candidates for anticipated future hiring needs within our team.

Job requirements

• Bachelor's degree in Business, Marketing, Communications, or related field; MBA or equivalent an asset.
• 5-7+ years of experience in strategic account leadership, client management, or consulting within professional services, marketing, or technology solutions.
• Proven track record of managing and growing complex client portfolios with measurable revenue and relationship growth.
• Demonstrated ability to build and maintain trusted relationships with senior client stakeholders as a strategic advisor.
• Strong financial and commercial acumen, including budgeting, forecasting, margin management, and contract negotiations.
• Expertise in developing and executing strategic account plans and identifying expansion opportunities.
• Exceptional communication, presentation, and influencing skills across diverse audiences and cross-functional teams.
• Ability to proactively address risks, ensure delivery excellence, and thrive in a fast-paced, dynamic environment.

Job responsibilities

Client Partnership & Strategic Leadership

• Build trusted relationships with senior client stakeholders through proactive engagement, clear communication, and strategic insight.
• Gain a deep understanding of client objectives, challenges, and industry context to drive relevant, high-impact conversations.
• Guide expectation-setting, alignment, and communication rhythms to ensure predictable delivery and strong satisfaction.
• Act as the senior escalation point, ensuring timely resolution and clear internal alignment.
• Advocate for client needs internally, influencing decisions across practice teams, delivery groups, and leadership.

Account Planning & Revenue Growth

• Lead the development and execution of strategic account plans, integrating growth strategies, delivery success, and relationship insights.
• Identify and shape expansion opportunities in partnership with Client Services, Delivery, Practices, and Operations.
• Maintain accurate CRM records, forecasts, account plans, and pipeline visibility.
• Drive renewals, expansion opportunities, and long-term relationship development.
• Own the pipeline of your portfolio and lead opportunities for your accounts to the successful sale of Bond offerings with your clients.

Account Financials & Commercial Ownership

• Own the financial performance of your portfolio, including revenue, margin awareness, and forecasting accuracy.
• Lead contracts, proposals, renewals, and commercial negotiations in partnership with Delivery, Finance, and Leadership.
• Ensure alignment between contracted scope, delivery execution, and long-term growth objectives.
• Identify and mitigate financial and commercial risks.

Delivery Excellence & Account Health

• Partner closely with delivery teams to ensure projects are structured for success and meet client strategy and expectations.
• Monitor account health, delivery quality, risks, and satisfaction to drive long-term retention.
• Influence delivery approach and prioritization based on client needs and strategic direction.
• Proactively address risks, blockers, and gaps to ensure continuity and high-quality outcomes.

Job benefits

Compensation: The expected base salary compensation for this role is $129,485.00 to $169,038.00 CAD annually.

Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type: This posting is for a newly created vacancy within Bond.

The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.

Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.

Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.

Future-focused: Retirement planning assistance with company matching.

Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.

Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.