JP Morgan Chase & Co.

Client Ops Manager III

JP Morgan Chase & Co. • $110K — $130K *
Brooklyn, NY 11245In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of leadership experience in project structuring and management
  • Proven ability to build partnerships in a matrix organization
  • Experience leading regional teams aligned with global strategies
  • Strong analytical skills to derive insights from complex data
  • Detail-oriented, capable of enhancing current operating practices
  • Proficient in Microsoft Office with strong communication skills

Responsibilities

  • Act as primary contact for client account reference data management
  • Coordinate lifecycle events for client accounts including fund launches and new third-party setups
  • Cultivate long-term client relationships to enhance satisfaction
  • Serve as key liaison among functional teams like Client Services and Operations
  • Drive process improvements in collaboration with internal stakeholders
  • Lead implementation meetings, managing deliverables and resolving issues
  • Deliver clear and specific reporting to clients and internal teams

Benefits

  • Opportunities for professional growth and development
  • Collaborative work culture with a focus on innovation
  • Access to a global network and diverse client base
  • Emphasis on process improvement and operational excellence
  • Involvement in strategic initiatives for enhanced client experiences
Full Job Description
JOB DESCRIPTION

As an IMOS Service Delivery Vice President in Client Account Services (CAS), you will be responsible for managing and delivering account reference data readiness for our Investment Middle Office Service clients. CAS IMOS Service Delivery team service our global and regional clients via our global footprint, coordinating end-to-end client account reference data requests, ranging from product expansion to new account launches and onboarding of new Third parties.

The team manages external client relationships as well as partnering with key internal stakeholders within the business, operations, and technology streams to execute client business requirements.

We continuously strive to enhance the client experience of BAU lifecycle management through straight through processing across our robust operating model and ecosystem to ensure accurate and efficient set up to market.

Job responsibilities

  • Primary point of contact responsible for the end-to-end client experience and satisfaction for account reference data requests

  • Coordination of Client Account lifecycle events with stakeholders, manage successful new account set up -Fund launches, Seg Mandates, New 3rd Parties and Closures

  • Relationship Management - Create long term value through the nurturing of client and key internal stakeholder relationships to deliver a consistently excellent client experience

  • Communication 6 Key liaison between functional teams (Client Services, Operations, Technology, Change Management

  • Process Improvement 6 Partner with internal stakeholders to drive continuous improvement and take an active role in shaping and implementing future target operating model

  • Lead client and internal calls to drive implementation deliverables and issue management

  • Manage & deliver reporting to client and internally 6 Toll gates, next actions and status through clear, concise, and audience specific updates

Required qualifications, capabilities and skills

  • Strong leader combined with demonstrated experience in structuring and managing projects with competing resources, priorities and changing workflows

  • Ability to build strong, cohesive partnerships with the Client, business, operations, technology & other key stakeholders and work effectively in a matrix organization

  • Experience in leading a regional team with links to global model

  • Ability to anticipate, analyze and create data to provide holistic insights and creative, visual story telling

  • Logical analysis of complex problems to drive resolutions against daily SLAs

  • Detail orientated and able to challenge and improve current operating practices

  • Strong Microsoft Office skills and excellent written and oral communication skills

Preferred qualifications, capabilities and skills

  • Experience or knowledge in Middle Office functions

  • Background of business improvement and optimisation of operating practices

  • Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills

  • Demonstrated ability to work in a team environment, and ability to adapt to a changing environment

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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