Job Description
JOB PURPOSEResponsible to provide external support to clients for an assigned book of business, giving internal direction to the client management support team; collaborates with internal resources as needed to ensure the client's needs are satisfied with responsibility for retaining existing business.
A Day in The Life:
- Serves as the key service client contact to identify, design, communicate and implement cost effective Property & Casualty solutions to cover risk appropriately; includes pre-qualifying, reviewing, identifying and procuring coverage needs.
- Collaborates with Sales / Business Development and Client Executive teams to support the achievement of defined new business, retention and growth goals.
- Maintains a book of business by practice based on complexity and the servicing of client needs
- Ensures that all client service needs are delivered in a timely and professional manner including contract reviews, exposure and coverage questions, proposals, binding communications, certificate template creation and approval, etc.
- Works closely and supports agency relationships with appropriate client contacts at all levels.
- Directs the onboarding of new clients by collaborating with the Sales / Business Development staff to obtain thorough and accurate information required for the established agency compliance standards.
- Serves the Practice Leader, Team Leader, Client Executives and Sales / Business Development staff in the development and implementation of the Oswald Companies Client Service Deliverable for new and existing accounts.
- Risk Assessment - demonstrates the ability to examine the operations of an insured and/or prospect thoroughly, identifying the potential internal and external exposures that could negatively impact their respective business.
- Marketing - compiles the appropriate underwriting information for a given account, and engages the most favorable carrier partners to review/quote the necessary coverage based upon the needs of the client coupled with our extensive knowledge regarding carrier appetites and relationships.
- Servicing - ensures the day-to-day servicing needs of our clients are addressed in a timely, complete and professional manner, which includes but is not limited to certificate issuances, endorsement requests, coverage inquiries, billing coordination, etc.
- Stewardship - coordinates team members in the preparation of a comprehensive list of services rendered to a client in a given time period; concisely articulates the value of those products and services to the insured.
- Loss Control - assists insureds and/or prospects to understand ways in which risk can be minimized or mitigated and helps facilitates those services as appropriate.
- Serves as the sole Oswald Companies representative for more complex "house accounts" where no Sales / Business Development staff are assigned.
- Required to attend and conduct client meetings as the sole Oswald Companies representative when needed; clearly articulates key P&C coverage issues and recommendations to all parties involved, and is able to respond to complex coverage questions in impromptu situations.
- Remains current with respect to industry updates, carrier appetites and underwriting capabilities to ensure optimal program placement and pricing negotiations for each client.
- Maintains favorable and productive relationships with all underwriters in support of key carrier relationships to achieve best-in-class results for the client.
- Occasionally represents Oswald Companies at company functions, Agency Council and other carrier meetings as assigned by Practice Leader.
- Develops leadership capabilities in the planning, execution and delivery of special projects as needed.
- Trains staff in the understanding and coordination of key operations activities and processes; assists in the development of industry knowledge and skills of other team members.
- May serve as a mentor to new employees and/or employees new to a role.
- Attains further education, coursework and skills development opportunities to obtain professional designations in their field of expertise.
What You'll Need:
- A college degree is an advantage but not a requirement
- Property & Casualty License is required
- Prior Property & Casualty support experience is required
- Prior Property & Casualty client management experience is required
- Demonstrated prior ability to perform duties in a more efficient and productive manner to deliver a superior work product and services.
- At least 5 to 10 years of industry knowledge is required, to include experience in commercial lines of coverage
- Strong relationship skills
- Ability to execute
- Self-starter - Ability to work independently with little oversight
Who You Are:
- Strong technical skills - Commercial Lines Experience
- Strong presentation skills - ability to adapt
- Sales mindset - ability to identify upsell/cross-sell opportunities
- Strategic thinker - able to connect solutions with data
- Accountability - overall accountability for anything with a client - wrong, right, indifferent
- Strong communication skills - ability to know how and when to communicate
- Relationship builder - build relationships with clients, carriers, and internal partners
