Job Summary
The GlobalServe Client Manager manages a portfolio of existing GlobalServe customers and serves as the main point of contact for the overall account relationship. The Client Manager learns the customer's business, IT environment and global needs, uses account data and customer feedback to identify risks and opportunities, and works across GlobalServe, Connection, partners and OEMs to support the customer. The role is responsible for account growth, customer retention and progress toward revenue goals.
This role requires approx 30% international travel.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
- The Client Manager owns the overall client relationship and develops a clear account strategy and works with the customer to set short- and long-term goals for the account.
- Maintains and manages the account pipeline and provides accurate revenue forecasts based on current opportunities and customer activity.
- Builds strong relationships with customer contacts at all levels, including executives.
- Learns the customer's business, IT environment, purchasing approach and global needs.
- Maintains regular customer contact through meetings, business reviews and onsite visits.
- Uses dashboards, purchasing and services data, customer feedback and market information to identify trends, risks and new opportunities.
- Identifies ways GlobalServe and Connection can better support the customer and grow the relationship across hardware, software and services.
- Coordinates account activity across the GlobalServe organization, including Service Delivery, Supply Chain, Operations and Finance, while working closely with global partners, OEMs and Connection teams to support the customer.
- Works with Supply Chain and global partners to support customer needs and address service or delivery issues.
- Leads QBRs and EBRs and follows through on agreed actions.
- Drives toward revenue targets by identifying and developing growth opportunities within assigned accounts.
- Shares customer, market and country trends with the appropriate internal teams.
- Performs all other duties or special projects as assigned.
MinUSD $76,500.00/Yr.
MaxUSD $97,920.00/Yr.
Qualifications
- Experience: 7+ years of relevant experience in account management, sales, global IT procurement, or a related field.
- Education: Bachelor’s degree or an equivalent combination of education and professional experience.
- A proven ability to build trusted client relationships, strengthen account partnerships, and engage confidently with stakeholders at every level.
- A strategic, customer-focused mindset with the ability to translate business priorities, global requirements, and IT environments into actionable account plans.
- Strong commercial and financial acumen, including experience managing revenue, gross profit, pipelines, forecasts, and growth opportunities.
- Knowledge of global IT procurement and the hardware, software, and services lifecycle.
- A collaborative approach and the ability to work effectively across GlobalServe, Connection, OEMs, and global partners to deliver an exceptional customer experience.
- A track record of achieving goals through consultative selling, upselling, and identifying new opportunities within existing accounts.
- Excellent written, verbal, and presentation skills, with the confidence to lead customer meetings and communicate effectively with executives.
- Strong analytical and problem-solving skills, with the curiosity to ask thoughtful questions, uncover root causes, and use account data to guide decisions.
- A collaborative approach and the ability to work effectively across GlobalServe, Connection, OEMs, and global partners to deliver an exceptional customer experience.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
