About the roleThe Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening adoption, expanding footprint, and positioning o9 as a long-term strategic partner. You will manage a portfolio of strategic accounts, working closely with client supply chain, IT, and executive leadership to translate o9 capabilities into tangible business outcomes. You will ensure client satisfaction at all stages of the o9 relationship, from initial o9 solution delivery through ongoing strategic growth, while meeting financial and performance targets for the portfolio.
What you will do for usClient Relationship & Executive Engagement- Relationship ownership: Primary o9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C-suite level.
- Executive business reviews: Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations.
- Escalation management: Own escalations end-to-end - triage, coordinate resolution, and communicate proactively throughout.
Value Realization & Adoption- Value tracking: Define and monitor client outcome metrics - planning cycle time, MAPE, planner productivity, inventory health - and keep them central to every client interaction.
- Adoption acceleration: Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post-Game Agent (PGA).
- Process transformation: Help clients consolidate fragmented data environments and shift planners from manual analysis to exception-based, AI-guided workflows.
Platform Expertise & Thought Leadership- Deep platform knowledge: Maintain hands-on understanding of o9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices.
- AI-enabled planning advisory: Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent.
- Industry relevance: Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking.
Commercial Growth- Renewal ownership: Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it.
- Expansion pipeline: Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert.
- Commercial negotiation: Lead contract renewals, SOW expansions, and new SaaS component additions.
Cross-Functional Collaboration- Internal advocacy: Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o9 roadmap.
- Delivery partnership: Work with implementation teams during active projects to maintain relationship continuity and expectation alignment.
- Knowledge sharing: Document success stories and best practices to support institutional knowledge and pre-sales activities.
What you will haveRequired- 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.
- Proven track record managing complex, senior-level client relationships in enterprise SaaS or supply chain technology.
- Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.
- Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.
- Excellent executive communication skills across technical and non-technical audiences.
- Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.
Preferred- Experience with o9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan).
- Exposure to AI-powered planning tools and Agentic AI in supply chain contexts.
- APICS CPIM or CSCP certification, or equivalent.
- Experience with ERP integration contexts (SAP S/4HANA, Oracle) within planning tool deployments.
What we'll do for you...- Competitive salary and benefits. This position at o9 Solutions has an annual salary range of $174,787.00 - $240,332.00.
- Stock options to eligible candidates
- High growth organization - very strong entrepreneurial culture and no corporate politics
- Support network: Work with a team you can learn from and every day
- Diversity: We pride ourselves on our international working environment
- Social: Fun after-work activities like Friday Socials. If you're in the office, feel free to join these events in person.
- Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.
- Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
- Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared
- Impact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0
This position at o9 Solutions has an annual salary range of $178,283-$245,140. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits.
**The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors. 
