Client Growth Manager - AmericasLos Angeles, CA |
Full TimeCOMPENSATION RANGE: 110,000.00 - 125,000.00
SummaryTo help us maintain & advance our strong position in the industry, Smadex is looking for a growth-oriented Client Growth Manager to lead and develop a portfolio of clients across North America.
This is a remote position in the US.Your mission:As a Client Growth Manager, you will own a portfolio of North American clients and serve as their primary strategic partner.
Your focus: drive measurable revenue growth, deepen client relationships, and consistently unlock new scale opportunities through cross-sells and up-sells.You will thrive here if you:- Have a sharp eye for identifying growth initiatives to expand your portfolio of business
- Enjoy building long-standing customer relationships.
- Are energized by the evolving ad tech world, are adaptable, and thrive in a fast-paced dynamic team.
- Consider a growth-oriented mindset part of your DNA.
Your day to day activities to enable customer growth include monitoring the performance of user acquisition, retargeting & CTV campaigns, collaborating closely with Sales & Ad Operations teammates to ensure alignment with client goals and performance, and spotting opportunities to expand and scale budgets.
More about what you will do:- Own and grow a portfolio of direct clients and agencies across diverse verticals, with clear accountability for revenue expansion, retention, and relationship health.
- Proactively manage portfolio performance: monitor daily KPIs, analyze UA/retargeting/CTV trends, and partner closely with AdOps to recommend optimizations aligned to client goals.
- Lead high-value client touch points: run weekly/bi-weekly check-ins, share performance insights, set next steps, and build confidence through consistent, proactive communication.
- Identify and activate growth opportunities: anticipate client needs, propose upsell/cross-sell solutions, and leverage Smadex capabilities to expand spend.
- Serve as the voice of the client internally: escalate blockers early, collaborate with Sales, AdOps, Product, and GCE teams, and ensure smooth execution across workflows.
- Produce and present strategic reviews including QBRs, wrap-ups, and post-mortems with clear recommendations and data-driven insights.
- Manage monthly billing and reconciliation including spend confirmations, dispute resolution, and revenue forecasting hygiene.
- Represent Smadex externally: travel for client meetings and industry events to strengthen partnerships and unlock new opportunities.
- Daily tools used: Google Suite, PowerBI (Microsoft Fabric) Slack, Salesforce, Smadex DSP.
Benefits- Competitive base salary + performance-driven incentive plan
- Flexible working hours & remote-first work environment
- Professional development and clear career pathing
- Highly engaged leadership and supportive team culture
- Comprehensive medical, dental, and vision benefits + 401(k)
- International travel opportunities
- Summer Fridays
- Inclusive, collaborative culture built on accountability and innovation
Skills and Requirements - 2-3+ years of Account Management, Client Growth, or equivalent experience, ideally within a DSP or mobile-focused programmatic environment.
- Strong programmatic knowledge including MMPs, tracking links, postbacks, APIs, SKAN/ATT, and DSP/SSP ecosystem familiarity.
- Exceptional communication skills (written and verbal) are mandatory
- Analytical strength and operational discipline: ability to identify trends, prioritize effectively, and manage multiple clients with organized rigor.
- Proactive, self-motivated growth mindset: you anticipate, communicate early, and drive solutions forward.
- Strong negotiation skills and confidence in managing client expectations.
- Comfort working across global time zones (particularly Smadex Barcelona HQ) and collaborating with multicultural teams.
- Ability and willingness to travel (valid passport required).
*Please note that we do NOT provide VISA sponsorship. Candidates without a legal permit to work in the United States will not be considered.POSITION TYPE/EXPECTED HOURS OF WORKThis is a Full Time position. Actual schedule and hours may vary.
SUPERVISORY RESPONSIBILITYReports directly to Sr. Director Client Growth- US
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
