About the role- ThoroughCare is investing in scaling our growth team to support the continued expansion of our clients; and is looking for a Client Experience Manager who possesses a highly professional profile within healthcare, specifically within the care management, care coordination, and care navigation market landscape.
- The Client Experience Manager is a consultative, revenue-generating role responsible for the commercial health of our existing partnerships. You will act as a strategic advisor, responsible for identifying, advancing, and closing expansion opportunities within an existing book of business and ensure long-term contract retention. The Client Experience Manager is expected to be an active leader, with a passion for problem solving. You will lead program implementations, allocate team resources, facilitate ongoing client business goals and strategy discussions, identify upsell opportunities, and establish post-implementation plans to help clients meet/exceed their company objectives.
- This role will serve as a critical partner with our product management team to ensure the ThoroughCare product roadmap consists of customer-needed capabilities that are timely, compliant and market relevant.
- ThoroughCare's Client Experience Manager will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and highly collaborative team atmosphere; this includes having the chance to learn from the executive team and the potential for future roles in leadership with a rapidly changing and growing healthcare software company.
What you'll do- Execute Strategic Business Reviews to identify needs and pain points that would benefit from expanded services.
- Navigate a book of business to identify and build relationships with departmental buyers and clinical influencers within existing accounts.
- Own existing customer growth within an assigned portfolio through consultative inside sales, including identifying upsell opportunities, developing business cases, and partnering with Sales to close expansion revenue.
- Develop and implement a comprehensive growth plan for each client, ensuring ThoroughCare is positioned as a long-term strategic partner.
- In addition to ensuring a 95% retention rate, the associate will ensure revenue expansion as defined in our Annual Operating Plan. within an existing client base.
Qualifications- Bachelor's degree required
- 5+ years of experience in healthcare
- Clinical experience is preferred, but this role is not a clinical care delivery position. Preferred experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value Based Care
- Demonstrated experience establishing best-in-class products for supporting the patient care continuum
- Demonstrated ability to advocate for expanded solutions that drive measurable improvements in patient outcomes and practice efficiency
- Proven track record of securing qualified opportunities within an existing customer base
- Ability to translate technical product features into ROI-driven business cases for healthcare executives
- Proven experience successfully working in an organization experiencing the changes that is inherent at a fast-growing and constantly evolving company
- Demonstrated ability to foster relationships while managing, influencing, and achieving alignment with clients
- Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management
This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.
Candidates may be asked to take a skills test to further determine qualifications for the role.
All candidates are subject to a background check and must be authorized to work in the United States.
