1-3 years in Client Enablement, Customer Education, or related roles.
Familiarity with digital advertising and programmatic advertising.
Experience in delivering webinars and interactive training sessions.
Strong communication and presentation skills for engaging customers.
Proficiency in AI tools for workflow automation and improvement.
Content creation skills for developing educational materials.
Strong project management abilities to handle multiple priorities.
Responsibilities
Own and enhance Skai University, including course development and maintenance.
Design and deliver engaging customer enablement experiences, both 1:1 and group.
Create accessible learning content like videos and tutorials to simplify product use.
Collaborate with Client Success teams to identify and address customer learning needs.
Build programs to recognize customer expertise and foster advocacy for Skai.
Experiment with innovative learning formats and AI tools for personalized education.
Track and analyze program participation and customer feedback to improve offerings.
Benefits
Hybrid work model with a mix of home and office.
Access to a passionate and diverse team.
Vibrant company culture with opportunities for growth.
Quarterly bonus compensation through incentive plans.
Full Job Description
Description
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value of the Skai platform.
Reporting to the Director of Revenue & Client Enablement, this person will play a critical role in driving customer education, platform proficiency, and engagement across Skai's global customer base. You'll own and evolve Skai University, deliver engaging 1:1 and 1 customer learning experiences, and develop scalable programs that help customers become more self-sufficient, successful, and confident advocates for Skai.
This is an ideal opportunity for someone who is passionate about customer education, enjoys connecting with people, and loves finding creative ways to make learning engaging and impactful. We're looking for someone with a bias to action who is curious, customer-focused, results-oriented, and excited to take ownership of programs that directly influence the customer experience.
What You'll Do
Own and continuously improve Skai University, our customer learning platform, including the development and maintenance of courses, role-based learning paths, certifications, and self-service educational resources.
Design and deliver engaging 1:1 and 1:many customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions.
Create compelling and accessible learning content, including videos, tutorials, walkthroughs, guides, and interactive resources that simplify complex product capabilities.
Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and deliver targeted experiences that support onboarding, adoption, and long-term success.
Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who can advocate for Skai and drive adoption within their organizations.
Experiment with new learning formats, AI-powered tools, and creative engagement strategies to make customer education more personalized, accessible, and scalable.
Bring recommendations, identify opportunities to improve the customer learning experience, and communicate progress, risks, and decisions clearly.
Track program participation, course completions, certification attainment, customer feedback, and engagement trends. Use data and customer insights to continuously improve enablement programs and measure their impact on adoption and proficiency.
Requirements
What We're Looking For
Approximately 1-3 years of relevant professional experience, including experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role.
Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
Strong communication, presentation, and facilitation skills, with the ability to engage customers, simplify complex concepts, and deliver memorable learning experiences.
AI curiosity and proficiency. Including being comfortable using AI to automate workflows, or building new AI workflows to improve sales processes.
Strong content creation skills, with the ability to turn technical product knowledge into clear, engaging, and practical educational materials.
Strong project management and organizational skills, with the ability to independently manage multiple programs and priorities.
A proactive, creative mindset and willingness to take ownership, experiment with new approaches, and continuously improve the customer experience.
A proactive mindset and willingness to take ownership.
Experience partnering across multiple stakeholders and cross-functional teams.
Preferred, but not required
Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales.
Experience creating or managing customer education programs, online academies, or learning management systems such as, 360Learning or similar platforms.
Exposure to digital customer success, community engagement, customer advocacy, or champion development programs.
Experience using customer engagement data, learning analytics, or product adoption metrics to evaluate the effectiveness of education programs.
The annual salary range for this position is $95,000-105,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai's highly attractive incentive plans, full details will be provided during the recruitment process.
We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.
