Client Delivery Manager - US Northeast Region

You own the relationship. You protect the revenue. You make outcomes real. As Client Delivery Manager, you are the single point of accountability for enterprise SAP Private Cloud customers - driving adoption, securing contracts, and building the trust that earns renewals. What you'll Build • Own the end-to-end SAP Private Cloud engagement lifecycle - from contract handover through renewal • Drive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered • Run structured governance sessions and present results to senior stakeholders, including CxO-level sponsors • Safeguard revenue by proactively identifying entitlement leakage, churn risk, and escalation triggers before they become problems • Serve as single-engine orchestrator for C2C customers - owning consumption tracking, risk mitigation, and revenue protection • Partner with account teams to surface upsell, cross-sell, and renewal readiness opportunities • Lead AI adoption for your customers - drive release version currency, accelerate entitlement consumption, and demonstrate measurable AI-driven business outcomes What you'll Bring • 6+ years in SAP cloud operations, infrastructure, or enterprise customer delivery • Proven track record managing complex, high-value contracts across international, virtual teams • Adaptive leadership style: you de-escalate with composure, flex to competing stakeholder demands, and lead through ambiguity • Financial acumen to track contract value, spot leakage, and connect delivery performance directly to commercial outcomes • Structured project management discipline with strong governance experience; PM certification is an advantage • SAP Basis/Technical depth and solid understanding of private cloud deployments and infrastructure • Bachelor's degree required; equally fluent presenting to a CIO and working through detail with a platform engineer • Fluency with agentic AI tools in day-to-day practice - preparing for customer interactions, synthesising insights, and accelerating delivery workflows Where you Belong This team takes accountability seriously and lifts each other to meet it. You'll collaborate daily with SAP colleagues across sales, operations, and technical functions - sitting at the centre of how we grow, retain, and deliver lasting value to our most strategic cloud customers.