Client Account Manager

Job Title: Client Account Manager

Location: New York, NY, Atlanta, GA, or Remote, USA

Exemption Status: Full-time, exempt

Job Summary:

Impiricus is seeking a dynamic Client Account Manager to be the first dedicated client services hire for DocUpdate, supporting Curated, our physician engagement and matchmaking platform. Curated connects physicians with meaningful non-clinical opportunities, including advisory boards, consulting engagements, market research, expert calls, and other professional collaborations across healthcare.

You will be the primary relationship owner for your accounts and manage the client experience from initial intake through successful delivery, serving as the bridge between our clients and the Curated operations team. Your clients will span legal, AI labs and technology companies, medtech, CROs, biotech, locum tenens and staffing, health systems and IDNs, and other industries outside of pharma. You will also be the day-to-day partner for Impiricus's client services teams, who bring pharma programs onto Curated; those programs run through Curated independently of Impiricus's commercial teams.

This is a true ground-floor role. There is no existing playbook for client services within DocUpdate, and you will help write it. We are looking for someone who is proactive, resourceful, and commercially curious, who builds trusted relationships easily and is energized by creating structure where it doesn't yet exist. As Curated scales, so will the team around you, and the people who shape the foundation are the ones we look to as the business grows.
Responsibilities
Client Relationship Management

• Serve as the primary point of contact for a portfolio of Curated clients across legal, AI and technology, medtech, CRO, locum tenens, health system, and other non-pharma industries, building trusted, long-term relationships.
• Partner day to day with Impiricus's client services teams as they bring pharma programs onto Curated, helping them scope, launch, and deliver with a consistent, high-quality experience.
• Guide clients through the full lifecycle of a physician engagement program, from intake and scoping through physician sourcing, scheduling, delivery, and follow-up.
• Understand each client's objectives and ensure projects are delivered with exceptional service and attention to detail.
• Proactively communicate project updates, timelines, risks, and next steps while maintaining a high-touch client experience.
• Identify opportunities to deepen relationships and expand partnerships over time, from repeat engagements to new use cases.

Program & Project Coordination

• Partner closely with internal Curated operations teams to coordinate physician recruitment, scheduling, compensation, and project execution.
• Manage multiple concurrent client engagements across different industries while ensuring timelines and deliverables remain on track.
• Coordinate cross-functional communication between Operations, Product, Finance, Legal and Compliance, and other internal stakeholders, honoring the separation between Curated's client work and Impiricus's commercial teams.
• Monitor project health and proactively resolve issues before they impact clients.
• Maintain accurate documentation and project information within CRM and project management systems.

Building the Function

• Act as the founding member of Curated client services: define how intake, onboarding, communication standards, escalation, and reporting work for external clients and internal partners alike.
• Turn what you learn from every engagement into repeatable playbooks, templates, and tooling that let the business scale without losing the high-touch experience.
• Be the voice of the client inside the company, bringing insights to Product and Operations that shape the platform and what we offer.
• Support onboarding of new clients and contribute to a consistently exceptional customer experience.
• Demonstrate leadership potential, with the opportunity to grow into a people leadership role, hiring, developing, and guiding the team as the business scales.

Education & Experience
Required

• Bachelor's degree required, or equivalent combination of education and relevant professional experience.
• 5+ years of experience in Account Management, Client Success, Customer Success, Strategic Accounts, or a related client-facing role.
• Experience within healthcare technology, medtech, digital health, SaaS, marketplaces, or another complex B2B environment.
• Proven ability to manage multiple client relationships simultaneously across different industries while delivering exceptional customer experiences.
• Strong project management and organizational skills with the ability to prioritize competing demands.
• Excellent written and verbal communication skills with strong executive presence.
• A record of ownership: you have built or improved a process, program, or team function without being asked, and you are comfortable in a fast-paced, evolving environment with limited structure.
• Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management systems.

Preferred

• • Experience supporting clients across healthcare, medtech, biotech, AI, legal, staffing, or life sciences organizations.
  • Familiarity with expert networks, market research, advisory boards, or other physician engagement models.
  • Experience working with Integrated Delivery Networks (IDNs) or health systems.
  • Experience collaborating across Sales, Operations, Product, and Finance, or serving internal teams as customers.
  • Previous experience helping build or scale client-facing processes, or a client services team, within a growing organization.

Compensation and Benefits

The base salary for this role is $95,000 - $115,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Important Notice

To protect candidates, please note that all communication from our team will come directly from an [redacted].com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to [redacted]

Benefits:

Impiricus focuses on taking care of our teammates' professional and personal growth and well-being.

Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy - recharge your batteries your way
Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
Your Work, Your Way: If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
401(k): Save for your future with tax advantages (and company match!)