5+ years of insurance claims experience, ideally in cargo claims or inland marine with some bodily injury exposure.
3+ years of leadership experience, with a focus on managing remote teams.
Active adjuster license is required; preference for a resident state license or Designated Home State (DHS) license.
Proficient with technology to enhance claims processes and efficiency.
Strong attention to detail, quality standards, and ethical handling of sensitive information.
Responsibilities
Lead and support the Claims Manager in overseeing the Commercial Transportation Cargo Claims team.
Switch seamlessly between claims handling and providing coaching or feedback as needed.
Achieve or exceed performance goals while identifying and overcoming obstacles.
Implement best practices in claims handling from intake to recovery.
Align team operations with client and customer expectations for claims processes.
Act as a resource for escalated claims and complex inquiries.
Promote a positive team culture and support professional development.
Benefits
Generous health-insurance package with nationwide coverage, including vision and dental.
401(k) retirement plan with employer matching contributions.
Competitive PTO policy to prioritize employee well-being.
Generous family leave policy after 8 months of continuous employment.
Flexible work-from-anywhere policy to ensure work-life balance.
Provision of an Apple laptop, large second monitor, and additional ergonomic equipment.
Full Job Description
About the role
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Cargo Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
What you'll do
We need you to do all the things typical to the role:
Flexibility - you will need to be able to switch from claims handling to coaching and feedback
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Job Duties:
Serve as backup/leader when the Manager is out of office
Responsible for having direct reports
Responsible for initial onboarding tasks/ access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Qualifications
5+ years of insurance claims experience in multiple lines of business, preference for an cargo claims or inland marine with some bodily injury experience
3+ years of leadership experience with a preference for experience managing in a remote environment
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
