5+ years in bodily injury and property damage claims handling with an Insurance Carrier
3+ years in claims supervision, specifically in Personal Auto claims
Experience with litigated claims is advantageous
Demonstrated leadership and team management capabilities
Strong communication and interpersonal abilities
Proficient in claims management software and Microsoft Office Suite
Bachelor's degree in a related field preferred, but not mandatory
Responsibilities
Recruit and train a team of Personal Auto Claims Adjusters
Mentor adjusters to achieve performance goals and enhance customer service
Monitor claims for compliance and accuracy
Collaborate with other departments to improve claims processes
Manage complex or escalated claims for effective settlements
Stay updated with industry trends and regulatory changes
Prepare and present claims data to management
Benefits
Comprehensive medical, dental, and vision health plans
401K with employer matching and Employee Stock Ownership Program
Transportation reimbursements for on-site employees
Clear career advancement opportunities
Wellness programs including onsite yoga and fitness facilities
Access to pay before payday via UKG Wallet
Full Job Description
Los Angeles | Remote/Hybrid/In-Office (In-Office Preferred) |Auto Insurance Claims
Pay Range: $75,000- $98,000 Per Year. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
As a Claims Supervisor at Knight Insurance Group, you will manage and lead a team of Personal Auto Claims Adjusters. Your primary responsibility will be to oversee and optimize the claims handling process to ensure timely and accurate resolution while maintaining the highest level of customer satisfaction. We are looking for a candidate with a minimum of 8 years of experience in claims who can bring leadership, expertise, and dedication to our team.
What You'll do as a Claims Supervisor:
Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
Provide guidance and mentorship to claims adjusters, ensuring they meet performance goals and deliver exceptional customer service.
Monitor claim files for accuracy, compliance, and adherence to company policies and regulatory requirements.
Collaborate with other departments to streamline processes and enhance the overall claims experience.
Handle complex or escalated claims and ensure fair and efficient settlements.
Stay current with industry trends, best practices, and changes in insurance regulations.
Prepare reports and present claim-related data to management.
Qualifications
What we look for in our Claims Supervisor?
Minimum of 5 years of experience in claims handling of bodily injury and property damage claims with an Insurance Carrier or Third-Party Administrator.
Minimum of 3 years of experience in claims supervision, with a strong background in Personal Auto claims with an Insurance Carrier or Third-Party Administrator.
Litigated claims handling a plus.
Proven leadership and team management skills.
Excellent communication and interpersonal skills.
Excellent writing skills.
Knowledge of insurance regulations and industry standards.
Detail-oriented with strong analytical and problem-solving abilities.
Proficient in using claims management software and Microsoft Office Suite.
Bachelor's degree in a related field is preferred but not required.
Benefits
What do we offer?
Medical, Dental, Vision, Supplemental Life Insurance, LTD, and Flexible Spending Account
401K and Employee Stock Ownership Program (employer matching)
Metro Tap Card and Metro-link Reimbursement (On-Site CA Employees)
Career Path Opportunities
Onsite Yoga, Pilates, Onsite Gym (On-Site CA Employees)
UKG Wallet (access to your pay before payday)
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