5-7 years of experience in insurance claims handling, particularly in Fine Art & Specie and property/marine losses.
Strong knowledge of insurance processes, policy language, and regulatory environments.
Expertise in multi-state claims management and litigation support.
Proven negotiation and communication skills with diverse stakeholders.
Analytical skills for data-driven decision-making and trend analysis.
Proficiency in Microsoft Office Suite and claims management systems.
Ability to work in a fast-paced, collaborative environment.
Responsibilities
Proactively manage Fine Art & Specie claims, ensuring compliance with guidelines and documentation standards.
Handle complex claims with a focus on achieving optimal outcomes for clients and AXA XL.
Collaborate with Claims Manager on large losses and engage external vendors as needed.
Develop and implement effective litigation strategies in partnership with internal and external counsel.
Manage expenses and participate in quality review processes to uphold best practices.
Identify and implement process improvements and participate in business development activities.
Coordinate communication with stakeholders to ensure high levels of customer service.
Benefits
Competitive retirement savings plan.
Health and wellness programs.
Opportunities for professional development and learning.
Support for physical, mental, and financial health.
Full Job Description
The Claims Specialist will be responsible for the evaluation/handling of complex insurance claims and litigation management duties within AXA XL's Property/Specialty Claims Team, including, but not limited to Fine Art & Specie and property or marine losses. The Claims Specialist will manage and resolve AXA XL's claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with interacting and collaborating frequently with team members and the Underwriting team. Achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
What you'll be doing
What will your essential responsibilities include?
Proactively manage assigned claims across Fine Art & Specie while setting and implementing the Adjustment plan for these claims. Ensure all documentation is present in the file, and Claim Handler Guidelines and protocols are followed.
With robust technical skills, handle complex and challenging claims within authority and specialization. The Claims Specialist's main focus is Fine Art & Specie, with other property or marine losses included to balance the workload
As claim file owner, collaborate with the Claims Manager on large and complex losses to achieve an optimal outcome for the client and AXA XL; determine if and which external vendors to engage, establish a strategic plan with vendors, identify Large Losses, and ensure all steps are taken to achieve the best outcome for the client and AXA XL (including those claims within authority level).
Partner with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
Proactively manage expenses through thoughtful expense management and claims best practice.
Active participant in Quality review process.
Seek to identify new and improved processes. Embrace short and long-term improvement initiatives, and actively participate to understand and embed any new initiatives.
Assist Underwriters with policy review and drafting initiatives, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
Coordinate and manage communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
Produce internal reporting in support of best practice and reserving guidelines.
Identify, monitor and report on emerging liability and coverage trends.
Keep current on state/territory regulations and issues as well as industry activity and trends.
You will report to the Claims Manager, Specialty
What you will BRING
We're looking for someone who has these abilities and skills:
Ability to manage Fine Art & Specie claims across multi-state jurisdictions, ensuring timely intake, accurate coverage analysis, and effective negotiation and resolution.
Knowledge of the insurance industry, claims processes, policy language, and the regulatory environment to achieve fair and compliant outcomes.
Developing expertise in multi-state statutes and procedures, with the ability to apply them to claims evaluation, coverage determinations, and litigation support.
Specialized claims-handling capabilities for the assigned area, including exposure assessment, loss estimation, subrogation opportunities, and file closure.
Proven interpersonal, negotiation, and communication abilities, with the ability to build trust and convey complex information clearly to policyholders, brokers, service providers, and internal teams.
Demonstrated analytical and problem-solving abilities, including data-driven trend analysis, reserve forecasting, and opportunities for process improvement.
Self-supported judgment and the ability to make critical business decisions in line with policy, risk appetite, and legal requirements; know when to escalate.
Proficiency in Microsoft Office Suite and relevant claims management/document management systems; adept at using data to inform decisions.
Excellent written and verbal communication skills, capable of articulating complex coverage issues to both technical and non-technical audiences.
Adaptability to a fast-paced, deadline-driven environment with effective prioritization, multitasking, and cross-functional collaboration.
The U.S. base salary range for this position is USD 88,500 - 154,900.
Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.
