Position Summary :As a Claims Manager, you will lead the day-to-day operations of the claims team within the assigned branch office. In this role, you will oversee workflow distribution, coach and develop team members, and ensure claims are handled accurately, efficiently, and within established timelines. You will play a critical role in driving service excellence, supporting team performance, and maintaining compliance with company policies, procedures, and regulatory standards.
Primary Responsibilities:- Directs and supervises the work of assigned claims team, including the quality, quantity and timeliness of work product
- Maintains current company and department processes and procedures.
- Provides training, coaching, guidance, and performance feedback to team members, while conducting timely and effective performance evaluations.
- Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
- Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
- Reviews and evaluates claim reserves to ensure that the respective reserve properly reflects the potential exposure
- Review and evaluate contractual documents to identify potential risk transfer opportunities or exposure
- Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials
- Provide proper documentation and reporting of investigation and claims handling activities
- Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
- Maintain a working knowledge of regulatory and jurisdictional requirements
- Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
- Coordinates with claims management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform the job responsibilities
- Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
- Participates with the Underwriting management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals
- Provides training for local claims team
- Coordinates with the Underwriting management team in preparing or giving input for the preparation of required budgets for the branch office
- As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture
- Perform other duties as assigned
Qualifications: - Five or more years' experience handling multi-line Worker's compensation and General Liability commercial claims required
- Prior supervisory or management experience preferred
- Knowledge of coverage, negligence principles, investigation, and negotiation techniques
- Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
- Strong verbal and written communication skills, both internally within the team and externally
- Proven ability to stay organized and meet deadlines
- Ability to accurately organize, prioritize and complete all job responsibilities, without supervision and within assigned deadlines
- Efficiently utilize and oversee the utilization of computers and claims related software, and other office machines/equipment, to perform job responsibilities and those of the persons being supervised
Benefits: - Competitive salary paired with a comprehensive benefits package
- Generous paid time off, plus 12 paid holidays annually
- Comprehensive health coverage, including medical, dental, and vision plans
- Additional protection through accident, critical illness, and hospital indemnity insurance
- Company-paid life insurance equal to 2× annual salary
- Company-paid short-term and long-term disability coverage
- 401(k) Savings and Profit-Sharing Plan through Old Republic
- Ongoing education, training, and professional development opportunities
- Support for industry certifications and insurance designations, including financial assistance
- Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
- Opportunities to give back through corporate philanthropy and community service initiatives
- Optional benefits including travel, commuter, and pet insurance
- Employee wellness support through a dedicated fitness program
