Posting Description
Business Line: Commercial ClaimsHours Per Week: 35 (Full-Time)
Location: Ontario - Any Location, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)
Job Details: Full-Time, Permanent Position, Current Vacancy
Wage Transparency: The base salary range for this position is $80,000 to $100,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
About the RoleWe're looking for an experienced
Claims Liaison to develop and maintain relationships with our clients; insurers and independent adjusting firms. The successful candidate will work within a small team of dedicated claims specialists, to support NFP's Commercial Insurance professionals by providing guidance, advocacy and customer support, to improve customer experience and overall team success.
What You'll Do- Provide Claims management for Key clients by providing expert end to end claim advice across multiple coverage lines
- Serve as a resource to discuss claim strategy, analyze exposures, and provide perspective on complex claim situations, limitations and coinsurance, coverage denials, or disputed settlements, providing advocacy where necessary
- Develop strategies and protocols to improve the Claims handling process
- Co-ordinate and manage relationships with third party service providers.
- Establish business relationships with claims leaders at Canadian based insurers
What You Bring - RIBO License and (commitment to obtain licensing in other Canadian jurisdictions)
- Typically, more than 10 years of industry and product line experience in a brokerage setting working as a Senior Client Manager or dedicated claims specialist
- Experience with Commercial P&C claims
- Cyber, Management Lines and E&O claims settlement experience a plus
- High level of organizational skills with proven experience in managing multiple tasks and internal / external clients concurrently in a claims setting.
- Knowledge of the EPIC system is an asset
- Proficiency in coordinating and performing technical claims discussions with internal and external customers.
- Proficiency with all Microsoft Suite products including excel, outlook, word and power point.
- Bilingualism would be an asset
What's In It For YouNFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration
