Position OverviewThe Claims Consultant will be a liaison between N2G, the client, Nationwide and Generali offices, brokers, and TPAs for all claim-related matters concerning US Produced Foreign claims and Inbound Business. The candidate will be responsible for overseeing best-in-class claims handling processes.
This is a January 2027 start date and the position is remote. There will be an option for remote/hybrid role with access to our Jersey City, NJ headquarters.
This Position Is Responsible For - Providing general oversight on all inbound US property and casualty claims and directly participating in resolution strategy conferences for medium and large losses
- Seeking approval from the producing country on all Disclaimers, Reservation of Rights, or reserve postings in excess of $250k. Ensuring the producing country is aligned with domestic claims strategy and handling.
- Overseeing all Foreign US Master Policy Claims that are handled by a TPA out of the United Kingdom. Ensuring that claims are being handled to industry standard and that payments are made timely.
- Review all coverage opinions and provide expert advice to the carrier partners and internal leadership team
- Strategically analyzing losses and performing trend analysis while working with the risk engineering department as warranted
- Participating in underwriting meetings to provide input on potential risks, account claim history, and brief overall exposure/resolution strategy of any open claims
- Monitoring adjuster best practices and ensuring overall customer satisfaction
- Timely responding to claims inquiries from carriers, brokers, and insureds to include status updates and providing accurate loss data
- Setting up account special handling instructions, working with the carriers/ TPAs for approval, participation, and implementation
- Maintain internal large loss tracker with pertinent case developments
Experience And Skill Requirements - A minimum of 10 years' experience with Commercial Casualty Claims and preference is to also have Commercial Property experience
- Proven ability to analyze insurance policy documentation and legal correspondence
- Technical understanding of P&C products and services, to include ISO based forms
- Bachelor's degree required (can be waived with proper experience)
- Ability to think and work independently to gather and analyze data
- Possess the skills necessary to be customer facing and to resolve conflict in a professional and courteous manner
- Ability to solve problems and to find solutions to austere challenges
- Strong written and verbal communication skills
- Competence with MS Office products
- Experience in ancillary lines of insurance is a plus (Ocean Marine, Inland Marine, Aviation, Financial Lines, and Builder's Risk)
This is a January 2027 start date and the position is remote. There will be an option for hybrid/remote access to our Jersey City, NJ headquarters.Position Salary and BenefitsThe annual salary for this position ranges from $85,000 to $110,000 depending on actual experience, skillset, and location. In addition to base salary, full-time N2G employees are also eligible for bonus potential. N2G offers a comprehensive benefits plan that includes the following: Paid holidays, flexible discretionary time off, sick, maternity and parental leave plan, vision, dental and medical health plans, employer paid life insurance, 401k with company match, short term and long-term disability, direct deposit, and employee assistance program.
