Claims Automotive Team Manager - Communications

Job Duties

• Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).

• Coach and counsel employees on performance in a responsive and timely manner.

• Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.

• Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.

• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.

• Maintain knowledge of current industry developments and best practices.

• Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 4-6 years Automotive Claims handling Required

• 1-3 years Supervisory Preferred

• Advanced organizational, planning and delegation skills critical.

• Advanced oral and written communication skills necessary.

• Advanced interpersonal skills essential.

• Ability to effectively lead change required.

• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is:

$92,600.00 - $123,600.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)