Claims Attorney

Role Details

Job Title: Claims Attorney

Location: Wakefield, MA (Hybrid)*

Reports To: Specialty Claims Manager

Employment Type: Full time

Job Requisition ID: 2026-975

Requisition Begin Date: 10/05/2026

Role Overview

In this role, you will review, analyze, and determine the extent of the company's exposure or liability for claims reported under Kidnap & Ransom, Product Contamination, and Restaurant Recovery insurance policies.

You will be responsible for working directly with insured and our crisis response companies. Your primary focus is to work with the Insured to gather information that supports a claim under a Kidnap & Ransom, Product Contamination, or Restaurant Recovery insurance policy; review that information along with the relevant policy; and work with the Crisis Management Claims Team to make a coverage determination and assist the insured.

The Crisis Management Claims Team functions on collaboration, and in order to be a successful candidate, you will need to thrive in a highly collaborative environment. The Crisis Management claims are divided among the team for day-to-day handling, with regular team meetings to discuss and brainstorm. To be a strong team player, you should not be afraid to ask or answer questions, and you will take an active role in ensuring that our insureds are fully informed of the coverages that each policy provides.

Key Responsibilities

• Gain a significant understanding of coverages: Within the first 30 days, you will gain a deep understanding of the coverages provided by the Kidnap & Ransom, Product Contamination, and Restaurant Recovery insurance. During this time you will study each policy and work with the other members of the Crisis Management Claims Team to learn the ins and outs of each coverage and how to apply the policies' coverages to the facts of any given claim.
• Develop a familiarity with the claims handling process: Within the first 90 days, you will develop a comfortability with the claims handling procedures throughout the life of a claim and develop an understanding of the current claims being handled by the Claims Team, such that you are able to handle claims efficiently, as well as provide claims updates to the underwriting teams and reinsurers. One aspect of this objective will be gaining familiarity with the relationship between claims and underwriting, as well as the relationship between claims and reinsurance.
• Maintain productivity and efficiency: Within the first 6 months, you should become accustomed to the ebbs and flows of the claims process. Due to growth of the business, you will have a consistently fast-paced workload. You will work closely with the Chief Operating Officer to address technical challenges that the team faces. On an ongoing basis, your primary focus should be efficient management and resolution of all active claims.

What You Bring

• Minimum of two years of relevant legal and/or progressive professional experience in insurance preferred
• Doctor of Jurisprudence (J.D.) degree
• Licensed to practice law in one of the fifty states in the United States of America
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
• Superior organizational and analytical skills, demonstrating an ability to manage multiple tasks simultaneously
• Intermediate proficiency and experience using Office 365
• Spanish speaking preferred

Travel Expectations:

• Travel Percentage (10%)

• International travel (5%)

If your experience matches these requirements, please apply WITH A COVER LETTER, expressing why you want to join our team.

What We Offer

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

*Our hybrid work schedule - is 4 days in the office and 1 day WFH, if desired, upon successful completion of a training period. Please consider this requirement before applying.

Pay Transparency

The pay range for this position is $115,200 - $158,400, which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate's geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

Disclaimer

As an insurance company, we comply with certain federal, state and local laws such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e)), which restricts our ability to employ individuals with certain types of criminal convictions. Where not restricted by law and for criminal history not covered by this law, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law.

#LI-KM1

#LI-Hybrid