What You'll DoThe Claim Manager is responsible for leading day-to-day operational performance within assigned claims teams. Ensures consistent interpretation and application of policy language, drives adherence to standard processes, and supports the achievement of productivity, quality, service, expense control, and customer satisfaction targets. Operates with a strong focus on people leadership, operational execution, and compliance.
- Lead, coach, and develop claims staff, including hiring, onboarding, training, performance management, and career development. Ensure appropriate staffing levels and workload distribution to meet service and productivity expectations.
- Ensure consistent interpretation and application of policy provisions and claims adjudication standards. Monitor and manage team performance against established KPIs (productivity, quality, service, expenses, customer satisfaction). Identify operational risks, process gaps, and improvement opportunities; implement corrective actions as needed. Ensure compliance with all applicable laws, regulations, and internal policies.
- Participate in departmental initiatives, task groups, and projects focused on improving claims processes, customer experience, and operational efficiency. Support implementation of strategic initiatives and change management efforts within assigned teams. Provide subject matter expertise and frontline insights to senior leadership.
- Perform other job-related duties and special projects as assigned. Collaborate with internal partners across underwriting, sales, operations, and customer service to resolve issues and support business objectives.
Who You Are
- 8+ years of claim, customer service or financial services experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
- 2+ years of leadership experience.
- Coaching and mentoring skills and being able to influence and motivate others.
- Must possess strong organizational/leadership and negotiation skills.
- Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues.
- Strong proficiency and business unit products, processes and systems.
- Strong communication skills.
- Ability to handle multiple tasks in a fast-paced environment with attention to detail.
- Must be able to maintain confidentiality.
Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range$84600 - $152400 / year
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
- Wichita, KS: $84,600 - $114,300 / year
- Des Moines, IA: $89,300 - $120,650 / year
- Charlotte, NC: $94,000 - $127,000 / year
- Chicago/Minneapolis: $103,400 - $139,700 / year
- Los Angeles/New York City: $112,800 - $152,400 / year
Time Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
Pension EligibleYes
Additional Information
Work Environment
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA). You’ll work with your leader to figure out which option may align best based on several factors.
Work Authorization/Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
