DMBA's purpose is to support the mission of The Church of Jesus Christ of Latter-day Saints and its affiliates by helping our plan participants be healthy and prepare for retirement. DMBA began operations in 1970 and is now in its 56th year of supporting the Church of Jesus Christ of Latter-day Saints and its mission.
DMBA is looking for a dynamic and experienced Chief Operating Officer that will be responsible for the strategic leadership, operational performance, and continuous improvement of DMBA's core business operations. The COO provides executive oversight of multiple complex operational functions, including technology strategy and technology-enabled services, and ensures that people, processes, products, services, platforms, data, and resources are aligned to achieve DMBA's purpose, mission, service objectives, financial goals, and long-term strategy. The COO also champions the responsible adoption of emerging technologies, including artificial intelligence, to modernize operations and enhance customer experience.
This is a hybrid position. Candidate must reside within a commutable distance to downtown Salt Lake City, UT.
Responsibilities:
- Provide enterprise leadership for major operational divisions and ensure high-quality, efficient, and scalable delivery of services.
- Lead and integrate multiple complex operational areas, including operations, technology-related functions, business process management, customer service, and other assigned departments.
- Provide executive oversight of technology strategy, ensuring that technology roadmaps, platform investments, and digital capabilities are aligned with enterprise priorities and long-term operational goals.
- Develop and implement operational strategies that support organizational priorities, growth, innovation, customer experience, and service excellence.
- Establish and oversee product management, process management, and platform management disciplines across the organization.
- Lead the strategic adoption and operational integration of artificial intelligence and other emerging technologies to transform processes, improve efficiency, and strengthen service quality and decision-making.
- Drive continuous improvement initiatives that improve quality, efficiency, service levels, productivity, and organizational effectiveness.
- Use operational, financial, workforce, and service data to evaluate performance and make strategic operational resource decisions.
- Establish and maintain a strong operational risk management, internal control, and regulatory compliance framework across all functional areas.
- Ensure operations meet applicable legal, regulatory, contractual, privacy, and data-security requirements, and partner with compliance and legal leadership to identify and mitigate enterprise risk.
- Partner with executive leadership to develop long-range operational plans, budgets, technology roadmaps, and organizational capabilities.
- Own succession planning for critical operational and technology leadership roles-building leadership depth, identifying and developing high-potential talent, and ensuring business continuity across key positions.
- Ensure appropriate governance, accountability, performance measurement, and reporting across operational functions.
- Lead, coach, and develop senior leaders while fostering a culture of accountability, innovation, collaboration, and continuous improvement.
Qualifications and Experience:
- Bachelor's degree in business, healthcare administration, information systems, finance, operations management, or a related field. Advanced degree preferred.
- Progressive leadership is typically demonstrated through 15 years of experience in healthcare, health plan administration, retirement services, employee benefits administration, or closely related industries.
- At least 4-7 years of experience in a senior operational executive role such as Vice President of Operations, Chief Operating Officer, Senior Vice President, or equivalent position with enterprise-wide operational accountability.
- Demonstrated experience leading multiple complex operational areas, including technology and technology-enabled business functions.
- Demonstrated experience providing executive oversight of technology strategy and major platform or digital transformation initiatives.
- Demonstrated experience providing executive oversight of artificial intelligence or advanced automation initiatives that transform operational processes and outcomes.
- Demonstrated success implementing and managing product management, process management, and platform management frameworks across a complex organization.
- Strong experience using operational and financial systems data, metrics, analytics, and performance reporting to drive strategic operational and resource decisions.
- Demonstrated financial acumen, including responsibility for significant operating budgets, workforce planning, capital prioritization, business-case development, and evaluation of operational return on investment.
- Demonstrated success improving customer or participant experience, service quality, operational reliability, and measurable service outcomes across complex delivery channels.
- Proven experience establishing operational risk management, internal controls, and regulatory compliance in a highly regulated environment.
- Proven ability to lead large teams, manage organizational change, execute enterprise-wide initiatives, and build succession pipelines for key leadership roles.
- Exceptional leadership, communication, collaboration, analytical, and decision-making skills.
Other Qualifications:
- Master of Business Administration degree with an emphasis in operations management or related field
- Experience operating within a highly regulated healthcare, insurance, retirement, or employee benefits environment.
- Experience leading major technology modernization, digital transformation, or artificial intelligence platform implementation initiatives.
- Experience overseeing large operational budgets and complex workforce planning activities.
- Professional certifications or advanced education related to operations, healthcare administration, technology management, Lean, Six Sigma, or business leadership.
What We Offer:
- Competitive pay.
- Generous medical, vision and dental benefits with low premiums.
- Generous retirement planning: including 401(k) company match, Employer Discretionary Retirement Contribution (EDRC), life insurance, and full service Financial Planners onsite at no cost.
- Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays.
- Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
- Tuition reimbursement.
- Career development through company sponsored programs and over 5000 on-demand online training courses.
- Hybrid work schedules available depending on position.
- Employee Assistance Program.
