About the RoleWe're seeking a Chief Operating Officer with deep payments experience to partner with the CEO and lead operational execution across the business.
The COO will translate strategy into measurable results, strengthen payments operations, and build the teams, processes, and accountability needed for continued growth. This leader will, in partnership with leadership, connect business priorities with day-to-day execution, improving customer outcomes, operational efficiency, and financial performance.
The ideal candidate brings sound executive judgment, a record of scaling operations, and a willingness to work directly with teams to solve problems in an entrepreneurial environment.
What You'll DoLead Strategy and Execution- Partner with the CEO to turn company strategy into operating plans, clear priorities, and measurable goals.
- Establish leadership routines, performance dashboards, and accountability across teams.
- Lead cross-functional initiatives, resolve dependencies, and align resources with business priorities.
Strengthen Payments Operations- Oversee scalable payments operations, including merchant onboarding, processing, settlement, reconciliation, disputes, and exception management.
- Strengthen relationships with processors, acquiring partners, banks, and technology providers.
- Partner with Finance and Payments leadership to improve payment economics, efficiency, and margins.
- Collaborate with Risk, Compliance, and Legal to maintain effective controls and manage operational risk.
Scale Customer Delivery and Technology Readiness- Improve implementation, onboarding, customer success, and support to deliver a consistent customer experience.
- Partner with Product and Engineering to ensure new products and integrations launch with operational readiness.
- Build repeatable workflows and use automation and AI to improve productivity, accuracy, and service quality.
- Partner closely with the Technology team to define, refine, and prioritize operational and non-functional requirements for future capabilities, ensuring scalability and supportability.
- Collaborate with the Technology team to monitor production health, streamline incident response workflows, and maintain high system availability and strict SLA compliance for merchants.
Develop Leaders and Improve Performance- Build and coach leaders who set clear expectations and deliver results.
- Partner with Finance on budgets, forecasts, staffing, vendor spending, and resource allocation.
- Use operational and financial data to identify opportunities and guide decisions.
- Provide clear executive reporting on performance, risks, and priorities.
What You'll Bring- Significant progressive leadership experience in payments or fintech, including responsibility for multiple functions and developing leaders.
- Direct experience in payment processing, merchant acquiring, payment facilitation, embedded payments, or a payments-enabled software business.
- Strong understanding of payment operations, processor relationships, settlement, reconciliation, disputes, and payment economics.
- Demonstrated success scaling teams, processes, and operating infrastructure in a growing organization.
- Strong financial acumen, including budgeting, forecasting, and profitability improvement.
- A record of delivering complex initiatives across operational, technical, and commercial teams.
- Strong communication, negotiation, and relationship management skills.
- Ability to balance strategic leadership with hands-on execution.
- Ability to work fully onsite in Draper, Utah.
Preferred Experience- COO, General Manager, Head of Operations, or VP/SVP of Operations experience with comparable scope.
- Experience partnering directly with a founder or CEO.
- Background spanning payments operations, business operations, product operations, or program management.
- Experience with card and ACH payments, recurring billing, collections technology, or payments-enabled SaaS.
- Experience serving automotive finance, consumer lending, property management, or related industries.
Success in This RoleYou'll create clear alignment around company priorities, build reliable operations that support growth, improve the customer experience, and develop accountable teams that consistently deliver results.
