U.S. Bank

Chief Risk Office Risk Manager - Payment Services (Consumer & Small Business Credit Cards)

U.S. Bank$124K — $146K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • More than eight years of relevant experience in risk leadership, particularly in credit card processes.
  • Bachelor's degree or equivalent work experience.
  • Strong knowledge of financial regulations and compliance requirements relevant to the role.
  • Deep understanding of credit card operations, products, and associated risks.
  • Proven skills in analytical thinking, project management, and process facilitation.
  • Excellent interpersonal, presentation, and communication skills, both written and verbal.
  • Professional certifications related to risk management or compliance are preferred.

Responsibilities

  • Partner with business lines and RCA professionals to establish and oversee a robust risk management framework.
  • Ensure compliance with federal, state, and local regulations through active participation in relevant projects.
  • Identify process gaps and propose solutions to minimize operational losses.
  • Respond to and escalate risks as necessary within the organization.
  • Act as a liaison between business operations and compliance/audit functions, facilitating effective communication.

Benefits

  • Comprehensive healthcare benefits including medical, dental, and vision coverage.
  • Life insurance options including basic term and optional term policies.
  • Short-term and long-term disability coverage available.
  • Paid parental leave and pregnancy disability benefits.
  • A 401(k) plan along with an employer-funded retirement plan.
  • Generous paid vacation policy ranging from two to five weeks based on tenure.
  • Up to 11 paid holidays throughout the year.
  • Adoption assistance program for employees.
  • Sick and Safe Leave accrual system for up to 80 hours per calendar year.
Full Job Description
Job Description

SUMMARY

Are you a risk leader passionate about credit card processes? We're looking for a seasoned professional who can combine deep risk expertise with a keen eye for content quality, helping shape and strengthen the materials that drive high-impact business and regulatory initiatives. The ideal candidate is an accomplished risk leader with extensive expertise in credit card risk, governance, and content review, recognized for driving strategic initiatives through insightful analysis, strong regulatory acumen, and the ability to translate complex requirements into clear, actionable outcomes.

RESPONSIBILITIES

Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.

BASIC QUALIFICATIONS

- Typically more than eight years of applicable experience.

- Bachelor's degree, or equivalent work experience.

PREFERRED SKILLS/EXPERIENCE

- Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business.
- Considerable understanding of the business lines operations, products/services, systems, and associated risks/controls.
- Thorough knowledge of Risk/Compliance/Audit competencies.
- Strong analytical, process facilitation and project management skills.
- Effective presentation, interpersonal, written and verbal communication skills.
- Effective relationship building and negotiation skills.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
- Applicable professional certifications.

LOCATION EXPECTATIONS

- This role requires working onsite from a U.S. Bank location three or more days per week.

Benefits: 

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,355.00 - $146,300.00

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

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Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ

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