Job Description
Qualifications
- Bachelor's degree in business, nonprofit management, organizational leadership, or related field; master's preferred.
- 8-10+ years of progressive operations leadership experience.
- YMCA experience strongly preferred. Experience opening a new YMCA branch, community center, or similar facility is a plus.
- Proven experience managing multiple departments, facilities, budgets, and operational functions.
- Strong financial, strategic planning, problem-solving, and leadership skills.
Demonstrated ability to recruit, develop, coach, and hold leaders accountable. - Experience working with Boards, volunteers, donors, and community stakeholders preferred.
- Excellent written, verbal, interpersonal, and public-speaking skills.
- YMCA Multi-Team or Organizational Leader Certification preferred, or willingness to obtain.
Essential Functions
New Community Center Launch The COO will lead operational readiness for the new facility, including:
- Facility operations, policies, safety, and emergency preparedness
- Licensing, regulatory compliance, and inspections
- Staffing, recruitment, onboarding, and training
- Vendor contracts and facility services
- Procurement and equipment installation
- Operating budget, membership fees, and program pricing
- Technology, access control, and point-of-sale systems
- Program development and scheduling
- Marketing and charter membership coordination
- Soft launch and grand opening execution
Key Responsibilities - Provide strategic oversight of daily operations, facilities, membership, and program quality.
- Lead, coach, and empower existing directors and managers to achieve results.
- Monitor budgets, financial performance, staffing, membership trends, and KPIs.
- Strengthen organizational systems, communication, and operational efficiency.
- Oversee safety, risk management, compliance, and emergency preparedness.
- Identify opportunities for growth, innovation, partnerships, and sustainability.
- Build relationships with community partners, donors, schools, businesses, and government agencies.
- Collaborate with philanthropy leadership on fundraising and capital campaigns.
- Support the CEO with Board reporting, data analysis, and strategic recommendations.
- Promote a culture of accountability, teamwork, professionalism, and exceptional service.
Cause-Driven Leadership Competencies
Mission Advancement | Collaboration | Operational Effectiveness | Personal Growth The successful candidate will demonstrate a strong commitment to the YMCA mission, effective leadership and collaboration, sound operational judgment, financial accountability, and continuous professional development.
Required Certifications
YMCA Multi-Team or Organizational Leader Certification preferred, or willingness to obtain.
TO APPLY
Please submit a cover letter and resume to [email protected] . Please include Chief Operating Officer in the subject line and please indicate any YMCA experience, especially facility/program start-up experience. NO CALLS OR DIRECT EMAILS, PLEASE.
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