Chief Information Officer (CIO)Position Contingency Notice: This position is associated with Bay State Rail's proposal to operate the MBTA Commuter Rail network. Employment opportunities for this role are contingent upon Bay State Rail being awarded the contract and successful contract mobilization. Position Summary The Chief Information Officer (CIO) is responsible for the management and oversight of all Information Technology (IT) Services supporting the Boston Regional Rail operation. The CIO will lead IT operations, technology service delivery, systems management, and customer-facing technology support while ensuring compliance with contractual requirements and service standards.
We're proud to offer: - Competitive compensation package of minimum $ 200,000 - maximum $ 240,000
- In addition to base salary, this role is eligible for an annual Short-Term Incentive (STI) opportunity
Position Profile - Oversee and manage the delivery of all IT Services, ensuring effective coordination between Riders, IT teams, and relevant stakeholders.
- Lead and manage IT personnel and resources, ensuring compliance with contractual requirements, IT standards, policies, and industry best practices.
- Monitor, measure, and report on IT service performance, availability, and integrity, ensuring the effective delivery of services to the MBTA.
- Coordinate and participate in Rider meetings, service reviews, and performance assessments, ensuring timely follow-up on agreed actions.
- Oversee IT operations, projects, service requests, issue resolution, and escalation processes, ensuring timely execution and achievement of agreed service levels.
- Ensure effective management of all IT functions, including data centers, technical service centers, production systems, scheduling, help desks, voice and data communications networks, software development, implementations, and computer systems operations.
- Promote continuous improvement in IT service delivery, operational efficiency, customer relationships, and staff performance.
Qualifications and Experience - Minimum of ten (10) years of professional experience in a managerial and/or senior analyst capacity in each of the following areas: account management, staff management, project management, customer relationship management, and process improvement.
- Sound general knowledge of IT systems, infrastructure, operations, and service delivery.
- Demonstrated experience in managing IT services, projects, operational processes, and customer relationships.
- Proven ability to recruit, hire, lead, and effectively manage multidisciplinary IT teams.
- Strong communication, coordination, problem-solving, and stakeholder management skills.
- Experience in transportation, public transit, or other mission-critical operational environments is an asset.
The ideal candidate is a high-performing strategic leader who drives results and inspires others through integrity, accountability, and strong communication. Combines business acumen and continuous improvement to achieve sustainable business outcomes and enhance customer experience. Builds trust through self-awareness and ethical leadership while empowering others to reach their full potential. Cultivates strong stakeholder relationships, high-performing teams, and creates organizational agility to successfully navigate change and deliver long-term success.
Job Category: Management
Job Type: Full Time
Req ID: 9514
Pay Group: VDD
Cost Center: NONE
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
