Full Job Description
Exceptional organizations are shaped by exceptional leaders. Penn Medicine is seeking an exceptional leader to be the next Chief Human Resources Officer (CHRO) for Pennsylvania Hospital (PAH) in Philadelphia.
Reporting to the CEO of PAH and the UPHS SVP of Human Resources, the CHRO leads a team of high-performing Human Resource Business Partners and leverages Penn Medicine's shared Human Resources services, such as compensation, benefits and organizational and leadership development programs. As CHRO, you will guide and lead employee relations, recruitment efforts and various workforce development initiatives to serve 2,500 employees.
In addition, the CHRO acts as an advisor and resource to PAH leadership on operational and strategic HR issues, such as change management, talent assessment, flexibility around staffing models and leadership practice. You will ensure that HR services align with and support the strategic and operational goals of PAH.
Success in this role requires more than HR expertise. It calls for a leader with the courage to navigate challenges, the credibility to influence at all levels and the warmth and authenticity to build trust across the organization by being present. If you are at your best when shaping strategy, building relationships and staying closely connected to the work on the ground, you will find this opportunity both challenging and deeply rewarding.
Working under limited supervision, the CHRO is a key member of both the PAH leadership team and Penn Medicine Human Resources.
Accountabilities
Develops and implements workforce management strategies to ensure that Pennsylvania Hospital and Penn Medicine can achieve their short- and long-term goals. Partners with Penn Medicine Shared Services in process design, implementation and ongoing process management to ensure client satisfaction.
Works with clinical leadership, entity leadership, affiliates and/or suppliers in developing programs, services and/or initiatives to anticipate future employee needs, build employee loyalty and/or generate profitable growth.
Acts as a resource and advisor to leadership in facilitating change within Pennsylvania Hospital.
Provides advice, counsel and guidance related to employee relations, equal opportunity and employment law. Ensures thoroughness and consistency in investigations, recommendations and complaint resolution.
Communicates to HR team the importance of patient satisfaction, quality of care and sound financial performance; and champions successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
Ensures employee satisfaction by providing leadership for the comprehensive and continuous measurement of organizational health and development of actions plans.
Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.
Partners with UPHS's TA Team on the strategic development of recruitment activities for PAH including sourcing, advertising, interviewing, reference checking and compliance with license requirements.
Partners with managers to facilitate job design to meet business requirements and with developing position descriptions.
Improves HR processes through design and implementation of automated systems.
Ensures that direct reports and those functions that he/she has primary accountability for are in compliance with all federal, state and local regulatory standards and requirements, including The Joint Commission, Department of Health, funding agencies, FDA and others.
Manages, motivates, evaluates and rewards HR team to provide excellent service in a responsive and thoughtful manner and creates a supportive work environ aligned with core values.
Location: This is an onsite role 5 days a week at Pennsylvania Hospital, with the expectation to serve as Administrator On Call (24/7) for full weeks several times throughout the year.
Qualifications
Education: Bachelor's Degree in Business, Human Resources or related field (Required); Master's Degree (Preferred)
Experience: Minimum 5 years of progressively responsible HR experience and/or a combination of education and experience is required.
Experience in acute care healthcare setting or other highly regulated healthcare service organization required.
Demonstrated ability to deal with confidential information
Ability to work in a fast-paced environment with changing priorities
Strong communication skills with ability to connect with all levels of staff
Demonstrated team leadership capabilities, directly leading a team and working as part of team
A strong business sense, with the ability to formulate goals and implement and execute on strategies
Well-versed in overall HR operations including recruitment, compensation, benefits, etc.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
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